1 reviews | Active since Aug 2013
Cell C's customer care is useless
On Thursday the 17th of January 2018 at 17:20 I received a strange sms from MTN stating that my number porting was successfully processed. I then realised that a ********* might be trying to port my number so they would have access to my bank accounts. I then called the Cell C call centre number on 084135 to stop the porting. A lady by the name Nomcebo Nyandeni answered my call. I explained my frustration and asked her to stop the process as it might jeopardise the security of my bank accounts. Nomcebo said there was nothing she could do and said the porting department only operates between 8 and 5. I asked to speak to her team leader Seshin Moodley and she put me on hold and hung up. What kind of service is this?
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
One of our team members will contact you and assist.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the way to assist customers. We apologize for the poor service you have experienced.
One of our team members will contact you and assist.
Regards
Cell C | PN