iB
ismail B
1 reviews | Active since Nov 2019
30 Jul 2022, 18:39
Cell C's Broken promises
was contacted by cell c on the 20 th of july .was told that the issue would be resolved within 24 hours.still no joy.issue not sorted out.only getting the same story.can someone please give me details for a consumer watch or a company that handles issues like this on behalf of the consumer
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Replies (3)0
Replies (3)
Cell C's replyOfficial
31 Jul 2022, 12:06Dear Ismail,
Thank you for your review.
May we have a brief description of your query via a private reply and we will investigate and contact you for assistance.
^NZ
Thank you for your review.
May we have a brief description of your query via a private reply and we will investigate and contact you for assistance.
^NZ
Best regards,
Cell C's reply31 Jul 2022, 12:06
Official
Dear Ismail,
Thank you for your review.
May we have a brief description of your query via a private reply and we will investigate and contact you for assistance.
^NZ
Thank you for your review.
May we have a brief description of your query via a private reply and we will investigate and contact you for assistance.
^NZ
Best regards,
iB
16 Jul 2022, 09:16Pay back the money Cell cMy wife's cell c account was put into arrears dua to her being put off in 2020 because of covid.we started paying the account to get it on track.anywho we kept on getting calls from a debt collector stating that the account is in arrears,and the wife kept on paying.so a few months back she calls accounts department to find out the balance to free the account,the consultant informs her that the account is already paid up and they need to refund us monies,a case was opened,case number given.No joy,from the time this inquiry was made,evertime the wife called in she was given a new case number and a new inquiry opened.its been a few months now,no refund or a letter to state that the account is closed in sight.not sure how Cell c is running such a big service provider but can't handle simple inquiries and solve simple client problems.Next step would be to pitch up at head office with a plack card stating"NO JOB NO FOOD PLEASE REFUND MY MONEY DUE TO ME".
When it comes to Cell c wanting something from you,be it you taking a contact from them,then it is done very quickly,but let you need something done by them like to close a contact or anything else then you have a snowball's chance in hell.Cell c needs to up their game.
Cell C's reply:16 Jul 2022, 12:28Hi Ismail
We have forwarded this matter for assistance, do expect a call.
^PN
Private Replyismail B:18 Jul 2022, 18:10Thank you for the reply.I hope that this matter can be resolved asap.Cell C's reply:18 Jul 2022, 19:45Good day ismail
We will revert to you.
Thats my past review and reply from you guys,heres one of the many case numbers that you guys gave my wife:
***.Her contact number is ***.I'm not going to hold my breath for you guys to sort this out,but what I will do is post my grievance on every social public platform I can till you guys sort this out
ismail B's updateReviewer Update
31 Jul 2022, 20:4416 Jul 2022, 09:16Pay back the money Cell cMy wife's cell c account was put into arrears dua to her being put off in 2020 because of covid.we started paying the account to get it on track.anywho we kept on getting calls from a debt collector stating that the account is in arrears,and the wife kept on paying.so a few months back she calls accounts department to find out the balance to free the account,the consultant informs her that the account is already paid up and they need to refund us monies,a case was opened,case number given.No joy,from the time this inquiry was made,evertime the wife called in she was given a new case number and a new inquiry opened.its been a few months now,no refund or a letter to state that the account is closed in sight.not sure how Cell c is running such a big service provider but can't handle simple inquiries and solve simple client problems.Next step would be to pitch up at head office with a plack card stating"NO JOB NO FOOD PLEASE REFUND MY MONEY DUE TO ME".
When it comes to Cell c wanting something from you,be it you taking a contact from them,then it is done very quickly,but let you need something done by them like to close a contact or anything else then you have a snowball's chance in hell.Cell c needs to up their game.
Cell C's reply:16 Jul 2022, 12:28Hi Ismail
We have forwarded this matter for assistance, do expect a call.
^PN
Private Replyismail B:18 Jul 2022, 18:10Thank you for the reply.I hope that this matter can be resolved asap.Cell C's reply:18 Jul 2022, 19:45Good day ismail
We will revert to you.
Thats my past review and reply from you guys,heres one of the many case numbers that you guys gave my wife:
***.Her contact number is ***.I'm not going to hold my breath for you guys to sort this out,but what I will do is post my grievance on every social public platform I can till you guys sort this out
iB
ismail B's update31 Jul 2022, 20:44
Reviewer Update
16 Jul 2022, 09:16Pay back the money Cell cMy wife's cell c account was put into arrears dua to her being put off in 2020 because of covid.we started paying the account to get it on track.anywho we kept on getting calls from a debt collector stating that the account is in arrears,and the wife kept on paying.so a few months back she calls accounts department to find out the balance to free the account,the consultant informs her that the account is already paid up and they need to refund us monies,a case was opened,case number given.No joy,from the time this inquiry was made,evertime the wife called in she was given a new case number and a new inquiry opened.its been a few months now,no refund or a letter to state that the account is closed in sight.not sure how Cell c is running such a big service provider but can't handle simple inquiries and solve simple client problems.Next step would be to pitch up at head office with a plack card stating"NO JOB NO FOOD PLEASE REFUND MY MONEY DUE TO ME".
When it comes to Cell c wanting something from you,be it you taking a contact from them,then it is done very quickly,but let you need something done by them like to close a contact or anything else then you have a snowball's chance in hell.Cell c needs to up their game.
Cell C's reply:16 Jul 2022, 12:28Hi Ismail
We have forwarded this matter for assistance, do expect a call.
^PN
Private Replyismail B:18 Jul 2022, 18:10Thank you for the reply.I hope that this matter can be resolved asap.Cell C's reply:18 Jul 2022, 19:45Good day ismail
We will revert to you.
Thats my past review and reply from you guys,heres one of the many case numbers that you guys gave my wife:
***.Her contact number is ***.I'm not going to hold my breath for you guys to sort this out,but what I will do is post my grievance on every social public platform I can till you guys sort this out
Cell C's replyOfficial
01 Aug 2022, 09:51Thank you.
We will investigate and contact you to help with your query.
^NZ
We will investigate and contact you to help with your query.
^NZ
Best regards,
Cell C's reply01 Aug 2022, 09:51
Official
Thank you.
We will investigate and contact you to help with your query.
^NZ
We will investigate and contact you to help with your query.
^NZ
Best regards,