Cell C's Black streaming service via the internet

Good morning

I joined back streaming service during December 2018 using the cell number ********** , email ********** and landline ********** and it worked for a while on my PC and not on my TV. I enquired at the cell c shop at the Somerset Mall and was told |I must buy the back streaming android box from Cell C. They had no stock and the Stellenbosch cell c shop also did not have any boxes. I informed them of the change of my email to ********** and that I no longer have a landline.

I have tried since January 2019 to cancel my subscription unsuccessfully.

WHAT MORE MUST OR CAN I DO TO GET THE CELL C BLACK STREAMING OFF MY BACK????? AND REFUND MY MONEY. I AM GOING TO REPORT THIS TO HELLOPETER AND WARN EVERYBODY ABOUT THE NON EXISTENT SERVICE FROM CELL C AND BLACK STREAMING SERVICE!!!

I tried live chat again this morning (25 March 2019) and firstly I was told to hold on and waited 20 minutes listening to music and a voice advertising prepaid and other services. I disconnected and tried again and this time I was told that the black streaming service was only for Cell C customers. I also received an sms offering FOX+NAT GEO at R69 per month. Below is the email that was send to **********

I have cancelled the Black streaming service from Cell C during December 2018. And send 50 emails to ********** At the end of January 2019 the subscription was deducted from my bank account and again at the end of February 2019.

. I phoned Cell C support and was told they cannot transfer the call to Black. I tried live chat on the Cell C website and they told me phone cell c support department and when I told them they cannot help me, suggested I send an email to **********

I was given a head office number and called "head office" and they repeated everything I was saying and when I asked them if they understand what I am saying they disconnect the call. It was not head office but Cell C support.

I DONT KNOW WHAT TO DO ANYMORE!!!!

Good morning

I cancelled the black streaming service during December 2018

I sent 50+ emails during January and February 2019 to ********** to cancel my subscription ASAP but R89 was still deducted from my bank account at the end of January and February 2019.

I phoned 084 140 and 084 135 and they don’t seem to understand me.

PLEASE CANCEL THE SERVICE AND REFUND MY MONEY!!!

Thank you.

J A van der Walt

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