Cell C's Anyalation of Customer Service & Work Ethic

I paid Cell C for my two outstanding account on the 28 August 2022 and asked for paid up letter which i was told i would receive after receiving payment and it's allocated after 2 working days. This did not happen. The one was allocated the other not because the reference number was incorrect. I found that i had left out one digit and advised them via email of my mistake in order for then to allocate the money. Only after sending 5 different people including team leaders and speaking to numerous consultants on the 15th of September 2022 was i advised money has finally be allocated. I must add that during this fass of a process i was told i have been handed over for an account paid in Feb 2021 and closed. I sent them that Pop to. Now the saga starts with receiving my paid up letters. Consultant tell me to send email requesting paid up letters and to and my id number in the subject line so as the department handling the matter knows to look under my id number. As per Cell C's *********** consultants i get a mail to say to little information please provide id number, which she could find if she bothered to read the mail in the subject line. Everything about Cell C's consultants ability, willingness ,understanding and work ethic is absolutely and undeniably lost on all of that lot. They are not willing to assist but would rather pick up and attitude to the very people that in essence pay there salary. Throughout the entire ordeal i remained remarkably calm and had to restrain myself to great effort not to have outburst of insolence and condemnation with every consultant i spoke to and emailed. Cell C get a BIG FAT -360% for services and assitants. I will ensure that every person i speak to with in relations to cellphone providers knows to stay away from Cell C and rather go where the service is far better even if it's 360% better that the -360%. Cell C did not even attempt to bull**** or pull the wool over my eyes but rather opted for total abliteration of customer service. I will name names inn my next review after receiving my paid up letter which i doubt i will get after reading my review.