Cell C......Pathetic and I indifferent "Customer Care. "

It is now 6weeks and 4 days since I FIRST contacted CellC about my faulty phone. (8th July 2022). The phone was EVENTUALLY collected on the 28th July and I was sent a Ref no on the 1st August. Since then.....nothing. I posted a review on this site last week and once again received ANOTHER ref no. Still NOTHING!! Do you have no shame in this utterly appalling service? I have been a CellC customer for over 20 years. I WANT MY PHONE BACK IN WORKING ORDER PLEASE!!!