TM
Thato M
1 reviews | Active since Jul 2021
23 Aug 2021, 09:31
Cell contracts
what a *** experience i have received with cellc, its been almost 2 years now trying to cancel my contract. All i get from them is just a run around, i was requested to send the proof of payment which i did and they never got back to me. this company is soo unprofessional, never ever take up anything with them. they still claim that i owe them but i made all the payments even when i wasn't receiving their services any longer. the consultant are not trained well, they all give you a different stories when you call their call center. all they do i damage your credit score.
Helpful (0)
Replies (13)0
Replies (13)
Cell C's replyOfficial
23 Aug 2021, 10:54Good morning Mr. Matladi
Thank you for writing to us.
We have received your review regarding the cancellation of your contract.
Please note that the cancellation for number *** was processed on the 10/03/2021 with the last payment date being in April 2021.
Your account is reflecting an outstanding amount of R246.31 from the April invoice. If you have paid the amount, please send us the proof of payment to *** and we will assist.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your contract.
Please note that the cancellation for number *** was processed on the 10/03/2021 with the last payment date being in April 2021.
Your account is reflecting an outstanding amount of R246.31 from the April invoice. If you have paid the amount, please send us the proof of payment to *** and we will assist.
^NZ
Best regards,
Cell C's reply23 Aug 2021, 10:54
Official
Good morning Mr. Matladi
Thank you for writing to us.
We have received your review regarding the cancellation of your contract.
Please note that the cancellation for number *** was processed on the 10/03/2021 with the last payment date being in April 2021.
Your account is reflecting an outstanding amount of R246.31 from the April invoice. If you have paid the amount, please send us the proof of payment to *** and we will assist.
^NZ
Thank you for writing to us.
We have received your review regarding the cancellation of your contract.
Please note that the cancellation for number *** was processed on the 10/03/2021 with the last payment date being in April 2021.
Your account is reflecting an outstanding amount of R246.31 from the April invoice. If you have paid the amount, please send us the proof of payment to *** and we will assist.
^NZ
Best regards,
TM
Thato M's updateReviewer Update
23 Aug 2021, 11:16good day. i have sent it
image.png 100.27 KB
image.png 100.27 KB
TM
Thato M's update23 Aug 2021, 11:16
Reviewer Update
good day. i have sent it
image.png 100.27 KB
image.png 100.27 KB
Cell C's replyOfficial
23 Aug 2021, 11:42Thank you. We will request to have it allocated and your ITC updated.
^NZ
^NZ
Best regards,
Cell C's reply23 Aug 2021, 11:42
Official
Thank you. We will request to have it allocated and your ITC updated.
^NZ
^NZ
Best regards,
TM
Thato M's updateReviewer Update
23 Aug 2021, 11:55may i have settlement letter please ***
TM
Thato M's update23 Aug 2021, 11:55
Reviewer Update
may i have settlement letter please ***
TM
Thato M's updateReviewer Update
23 Aug 2021, 11:57how long will it take because i have done this process before and still my issue wasnt resolved.
TM
Thato M's update23 Aug 2021, 11:57
Reviewer Update
how long will it take because i have done this process before and still my issue wasnt resolved.
Cell C's replyOfficial
23 Aug 2021, 12:06We have requested for the letter.
Our turn around time is within 24 working hours.
^NZ
Our turn around time is within 24 working hours.
^NZ
Best regards,
Cell C's reply23 Aug 2021, 12:06
Official
We have requested for the letter.
Our turn around time is within 24 working hours.
^NZ
Our turn around time is within 24 working hours.
^NZ
Best regards,
TM
Thato M's updateReviewer Update
23 Aug 2021, 12:11okay i will be waiting then
TM
Thato M's update23 Aug 2021, 12:11
Reviewer Update
okay i will be waiting then
Cell C's replyOfficial
23 Aug 2021, 13:06Noted.
Best regards,
Cell C's reply23 Aug 2021, 13:06
Official
Noted.
Best regards,
TM
Thato M's updateReviewer Update
24 Aug 2021, 13:16good day
i still haven't received settlement letter. Please advise on the status of my query
i still haven't received settlement letter. Please advise on the status of my query
TM
Thato M's update24 Aug 2021, 13:16
Reviewer Update
good day
i still haven't received settlement letter. Please advise on the status of my query
i still haven't received settlement letter. Please advise on the status of my query
Cell C's replyOfficial
24 Aug 2021, 16:02Hi Thato
We have made a follow-up. We will revert feedback as soon as received.
^NZ
We have made a follow-up. We will revert feedback as soon as received.
^NZ
Best regards,
Cell C's reply24 Aug 2021, 16:02
Official
Hi Thato
We have made a follow-up. We will revert feedback as soon as received.
^NZ
We have made a follow-up. We will revert feedback as soon as received.
^NZ
Best regards,
TM
Thato M's updateReviewer Update
24 Aug 2021, 16:07okay, can it be ASAP, i need to sort out my credit score..
TM
Thato M's update24 Aug 2021, 16:07
Reviewer Update
okay, can it be ASAP, i need to sort out my credit score..
TM
Thato M's updateReviewer Update
27 Aug 2021, 10:58Hi Cell c, Am still waiting for feedback regarding my issue. its been over 48 hours and no one is getting back to me. can I please have settlement letter.
TM
Thato M's update27 Aug 2021, 10:58
Reviewer Update
Hi Cell c, Am still waiting for feedback regarding my issue. its been over 48 hours and no one is getting back to me. can I please have settlement letter.
TM
Thato M's updateReviewer Update
31 Aug 2021, 14:55good day
whats the status of my query. Please advise as this has been going on for long and i need to clear my name
whats the status of my query. Please advise as this has been going on for long and i need to clear my name
TM
Thato M's update31 Aug 2021, 14:55
Reviewer Update
good day
whats the status of my query. Please advise as this has been going on for long and i need to clear my name
whats the status of my query. Please advise as this has been going on for long and i need to clear my name