RG
Renche G

1 reviews | Active since Mar 2015

27 Mar 2016, 20:07

Cell contact cancelled but still getting charged.

Last year both our cell phone contracts expired. We first cancelled the one then the other a month later. We are still getting billed for the one. We don't even have the sim cards anymore and don't want to go on with this contracts. What a big pain is that you have to call and can't get this sorted out by their branches in town,

0
Replies (1)
Cell C
Cell C's reply29 Mar 2016, 07:27
Official
Hello renchepaul,

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN