CELL C.........nevermind how bad the network is......wait till you have to deal with the cancellations department....PATHETIC!!!!

I am writing on behalf of my Dad, he has cancelled his contract on the 27th May 2020, the consultant said it would take 30 days so the last debit would be end June and that was done, Cell C then debited his account at the end of July so he called again, they claimed that the contract was never cancelled, however after listening to the call recordings they agreed that it was cancelled and were going to cancel the contract with imediate effect, We asked for a refund then the consultant says he cant do that as we used the phone. on the day of the initial cancelation we had switched that phone off and it was laying unused, we asked for a statement to prove the usage which was never sent to us, i was also told that they would send me a reference if it happens in August again, the reference was also never sent. Just this morning we get a message saying the amount will be debited at the end of August.....seriously how pathetic is this company.........so basically CELL C is *****ing money from us now and claiming that we are using the phone........I am opening a charge for theft of money