kG
khalid G
1 reviews | Active since Jun 2017
08 Jul 2025, 14:50
Cell C...is this a ****????
I am once again extremely dissatisfied and disappointed with CellC ...why does the company continue to have total disregard for clients that are loyal to them?I need someone from social media to call me urgently, I will not back down this time,the disrespect is intolerable.
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Replies (7)0
Replies (7)kG
khalid G's updateReviewer Update
08 Jul 2025, 15:17I was called by an employee at a cell c store on Saturday stating that I was a lucky winner of a cash prize and I was handed an envelope and a gift card which I was requested to activate .I took the onus of activating it on the online website and followed through with an email to a company based in Jhb .I made contact with the company in Jhb yesterday (Monday)emailed her as well as made several calls. I was informed today that CellC has other clients with gift cards still awaiting activation. I contacted the CellC employee from the store today this is her ""look I also not sure as this is the first time we are issuing vouchers. So not sure who is going to be able to handle this matter. That's why I escalated it to our marketing dept who would know who to contact" someone should explain the ethics in this..Cell C is this professional???
kG
khalid G's update08 Jul 2025, 15:17
Reviewer Update
I was called by an employee at a cell c store on Saturday stating that I was a lucky winner of a cash prize and I was handed an envelope and a gift card which I was requested to activate .I took the onus of activating it on the online website and followed through with an email to a company based in Jhb .I made contact with the company in Jhb yesterday (Monday)emailed her as well as made several calls. I was informed today that CellC has other clients with gift cards still awaiting activation. I contacted the CellC employee from the store today this is her ""look I also not sure as this is the first time we are issuing vouchers. So not sure who is going to be able to handle this matter. That's why I escalated it to our marketing dept who would know who to contact" someone should explain the ethics in this..Cell C is this professional???
kG
khalid G's updateReviewer Update
08 Jul 2025, 15:21Cell C media department?????
kG
khalid G's update08 Jul 2025, 15:21
Reviewer Update
Cell C media department?????
Cell C's replyOfficial
08 Jul 2025, 15:56Dear Khalid van Greunen,
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the frustration it has caused. We completely understand how disappointing this situation must feel, especially after the excitement of being told you were a prize winner. For us to escalate the matter, kindly send us a private reply with the name of the Cell C Store, the names of the consultants dealt with, and any other relevant details that may assist us with investigating the matter. Alternatively, you can email all the requested information to us at *** and we will attend to the matter as soon as possible. Please use the subject line "HP: Khalid van Greunen ***" on the email.
We truly value your loyalty, and we’re committed to resolving this with the seriousness it deserves.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the frustration it has caused. We completely understand how disappointing this situation must feel, especially after the excitement of being told you were a prize winner. For us to escalate the matter, kindly send us a private reply with the name of the Cell C Store, the names of the consultants dealt with, and any other relevant details that may assist us with investigating the matter. Alternatively, you can email all the requested information to us at *** and we will attend to the matter as soon as possible. Please use the subject line "HP: Khalid van Greunen ***" on the email.
We truly value your loyalty, and we’re committed to resolving this with the seriousness it deserves.
Kind regards,
Cell C | TN
Best regards,
Cell C's reply08 Jul 2025, 15:56
Official
Dear Khalid van Greunen,
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the frustration it has caused. We completely understand how disappointing this situation must feel, especially after the excitement of being told you were a prize winner. For us to escalate the matter, kindly send us a private reply with the name of the Cell C Store, the names of the consultants dealt with, and any other relevant details that may assist us with investigating the matter. Alternatively, you can email all the requested information to us at *** and we will attend to the matter as soon as possible. Please use the subject line "HP: Khalid van Greunen ***" on the email.
We truly value your loyalty, and we’re committed to resolving this with the seriousness it deserves.
Kind regards,
Cell C | TN
Thank you for bringing this to our attention.
We’re truly sorry to hear about your experience and the frustration it has caused. We completely understand how disappointing this situation must feel, especially after the excitement of being told you were a prize winner. For us to escalate the matter, kindly send us a private reply with the name of the Cell C Store, the names of the consultants dealt with, and any other relevant details that may assist us with investigating the matter. Alternatively, you can email all the requested information to us at *** and we will attend to the matter as soon as possible. Please use the subject line "HP: Khalid van Greunen ***" on the email.
We truly value your loyalty, and we’re committed to resolving this with the seriousness it deserves.
Kind regards,
Cell C | TN
Best regards,
kG
khalid G's updateReviewer Update
08 Jul 2025, 16:52It has nothing to do with the joy or celebration of winning there's a principle behind the matter and after conversing with a designated lady in the gift cards activation dept in Jhb I was told that there are at least a 100 or not more people awaiting activation...I am concerned about what exactly is going on at CellC
kG
khalid G's update08 Jul 2025, 16:52
Reviewer Update
It has nothing to do with the joy or celebration of winning there's a principle behind the matter and after conversing with a designated lady in the gift cards activation dept in Jhb I was told that there are at least a 100 or not more people awaiting activation...I am concerned about what exactly is going on at CellC
Cell C's replyOfficial
08 Jul 2025, 17:37We understand. Please be advised that the matter has been raised for further review. Our team will be in touch to assist.
Kind regards,
Cell C | MP
Kind regards,
Cell C | MP
Best regards,
Cell C's reply08 Jul 2025, 17:37
Official
We understand. Please be advised that the matter has been raised for further review. Our team will be in touch to assist.
Kind regards,
Cell C | MP
Kind regards,
Cell C | MP
Best regards,
kG
khalid G's updateReviewer Update
09 Jul 2025, 13:00Hi this is total ignorance on the part of Cell C who still reflect a case of ignorance in connection with the matter at hand and that's inclusive of Cell C social media department who is yet to grant me the decency of any feedback. I have made multiple calls and left several messages for Thabisile from social media to call me since early this morning. All relevant details have been provided to CellC yet the issue is yet to be resolved..Terrible, unpleasant experience with CellC and their marketing team as well..is this a strategy to gain clients and yet remain non-commital????
kG
khalid G's update09 Jul 2025, 13:00
Reviewer Update
Hi this is total ignorance on the part of Cell C who still reflect a case of ignorance in connection with the matter at hand and that's inclusive of Cell C social media department who is yet to grant me the decency of any feedback. I have made multiple calls and left several messages for Thabisile from social media to call me since early this morning. All relevant details have been provided to CellC yet the issue is yet to be resolved..Terrible, unpleasant experience with CellC and their marketing team as well..is this a strategy to gain clients and yet remain non-commital????
Cell C's replyOfficial
09 Jul 2025, 13:07Dear Khalid van Greunen,
We truly regret the ongoing frustration and the delay in resolving your matter. Your concerns have not gone unnoticed, and we apologise for the lack of consistent feedback.
Please rest assured that your case has been escalated and our team will be in touch with an update shortly. We appreciate your patience and understand how disappointing this experience has been, it’s certainly not the standard we aim for.
Kind regards, Cell C | TM
We truly regret the ongoing frustration and the delay in resolving your matter. Your concerns have not gone unnoticed, and we apologise for the lack of consistent feedback.
Please rest assured that your case has been escalated and our team will be in touch with an update shortly. We appreciate your patience and understand how disappointing this experience has been, it’s certainly not the standard we aim for.
Kind regards, Cell C | TM
Best regards,
Cell C's reply09 Jul 2025, 13:07
Official
Dear Khalid van Greunen,
We truly regret the ongoing frustration and the delay in resolving your matter. Your concerns have not gone unnoticed, and we apologise for the lack of consistent feedback.
Please rest assured that your case has been escalated and our team will be in touch with an update shortly. We appreciate your patience and understand how disappointing this experience has been, it’s certainly not the standard we aim for.
Kind regards, Cell C | TM
We truly regret the ongoing frustration and the delay in resolving your matter. Your concerns have not gone unnoticed, and we apologise for the lack of consistent feedback.
Please rest assured that your case has been escalated and our team will be in touch with an update shortly. We appreciate your patience and understand how disappointing this experience has been, it’s certainly not the standard we aim for.
Kind regards, Cell C | TM
Best regards,