Cell C/Get more

Dear Jessica N,

Thank you for getting in touch with us.

We sincerely apologise for the frustration and inconvenience you have experienced regarding the Get More charges and the difficulty in obtaining assistance. We understand how concerning it is when fees such as start-up and pro-rata charges are not clearly understood at the time of activation, and we acknowledge the impact this has had on your experience.

Please be assured that your matter has been escalated and assigned to our support team for a full review of your account. This review includes assessing how the charges were app****, confirming the terms agreed to during activation, and engaging with Get More where necessary to obtain clarity.

Once the review is complete, a consultant will contact you directly to discuss the findings in detail. Should it be determined that any charges were incorrectly app**** or not properly disclosed, the necessary billing adjustments or refund will be processed in accordance with our policies. You will be advised of the outcome, including any applicable refund amount and the expected turnaround time. The consultant will also assist you further with your cancellation request and explain any related processes or final billing implications to ensure you are fully informed.

We sincerely apologise for the experience you have had and appreciate your patience while we work towards resolving this matter for you.

Regards,
Cell C | MMa