1 reviews | Active since Jun 2020
CELL C**DO NOT NEVER OPEN A DATA CONTRACT WITH CELL C!!!!!
DO NOT NEVER OPEN A CONTRACT WITH CELL C!!!!!
Data Number ***
CELL C offered us a data contract 2 years ago of R 150.00 for 15 GB.
After 2 years, after the COVID-19 lockdown end of May 1, they sent us an invoice on May 7 2020 of R 252.80 indicating that the “discount” had ended and 15 GB would now cost R 252.80. An upgrade, because the contract would end 10 May 2020, was offered. This upgrade was: R 150.00 for 10 GB (Same price but 5 GB LESS…GO FIGURE!!!) CELL C did not send an email or S.M.S during the lockdown indicating that you need 30 day’s notice to end the contract or that the contract was about to end 10 May. (This should have been done in the lockdown period but we were never ever informed!!!!) So after numerous phone calls to a customer care team where not one of their assistants have a clue, We decided to CANCEL the contract on May 7 2020 to which they informed us the contract would be cancelled after 30 days which would be June 7 2020. On the 30th May they debited R 252.80 from the bank account and I thought that the contract would end on the June 7th. On June 5th CELL C billed us for another R 301.62 which is supposed to go off go off at 30 June 2020. After numerous phone calls to the CELL C customer care team where not one of their assistants and supervisors have a clue, and I mean really this is the most inept customer care services you will ever have the displeasure of querying an account with, because at one stage one of their “assistants” promised that I was overcharged because I had cancelled the contract and that I would not pay the R 250.82 but only R 150.00 plus the pro-rata to the 7th June which never ever transpired because, not only did they take the R 250.82, they continue to keep the contract alive and charge another R 301.82 which is due 30 June 2020 even when it shows on their computer system that it was cancelled way back on May 7th. This CELL C Customer Care I am afraid are simply idiotic. Taking a data contract out with CELL C with this “USELESS” lot will eventually leave you ****** of your money!! Data Number ***
Thank you for making contact with Cell C regarding your account.
Please expect a call from one of our consultants who will assist you with the above mentioned matter.
^NS
Best regards,
Thank you for making contact with Cell C regarding your account.
Please expect a call from one of our consultants who will assist you with the above mentioned matter.
^NS
Best regards,
I do not expect Cell C to call regarding this issue as promised by CELL C because when they say they are going to call ...THEY NEVER DO...in fact the typical response from CELL C will be to debit the R 301.62 at month end and no resolution will ever be attempted.
I know this from experience with Cell C.
Cancelling a contract with Cell C, takes 30 days, costed R 150 p/m and ends up R 552.42 extra!!
Cancelling a contract with TELKOM that costed R 40 p/m was cancelled effective immediately and a R 29.00 refund was given.
So DO NOT EVER OPEN A DATA CONTRACT OR ANY OTHER CONTRACT WITH CELL C!!!!!
unless you want problem after problem after problem!!!
I do not expect Cell C to call regarding this issue as promised by CELL C because when they say they are going to call ...THEY NEVER DO...in fact the typical response from CELL C will be to debit the R 301.62 at month end and no resolution will ever be attempted.
I know this from experience with Cell C.
Cancelling a contract with Cell C, takes 30 days, costed R 150 p/m and ends up R 552.42 extra!!
Cancelling a contract with TELKOM that costed R 40 p/m was cancelled effective immediately and a R 29.00 refund was given.
So DO NOT EVER OPEN A DATA CONTRACT OR ANY OTHER CONTRACT WITH CELL C!!!!!
unless you want problem after problem after problem!!!