Cell C/Bad Service

Item: Cell C
Rating: 1
Author: Merlyn E

Not even Hellopeter made a difference in resolving the bad, *********** poeple at Cell C, where do we go from here? They rep**** once on this site after we send them all the updated payments which there Consultants can't see on there system. There Somerset Mall Branch fighting with them on a daily basis with no solution. Had no choice to seek Legal advice with all the trauma they caused not to mention we running a business (we on day 3 of our Final demand letter), let's see if they will reply to that. What so frustrated is that a different consultant and manager handles your query everytime you log a complain, making me feel that im a **** and not paying my account.

Helpful (0)

Replies (6)

Cell C's replyOfficial

23 Jun 2022, 10:55

Hi Merlyn

You were contacted by one of our consultants on the 11/06/2022 and she advised that the payments were allocated however the account remains in 90 days arrears. You hanged up while she was explaining the bill. ^PN

Best regards,

Cell C's reply23 Jun 2022, 10:55

Official

Best regards,

Merlyn E's updateReviewer Update

23 Jun 2022, 13:00

Your agent phoned me while there where kids making noise in the background so i couldn't here. Also the proof payments from the last 3months has been send 5/8times if im correct including your Branch Manager in Somerset Mall Should i have to send it so that the public can see i will. This is crazy.

Merlyn E's update23 Jun 2022, 13:00

Reviewer Update

Cell C's replyOfficial

23 Jun 2022, 14:42

The payments for those proof of payments has been allocated but the account is still in arrears.

^PN

Best regards,

Cell C's reply23 Jun 2022, 14:42

Official

The payments for those proof of payments has been allocated but the account is still in arrears.

^PN

Best regards,

Merlyn E's updateReviewer Update

23 Jun 2022, 15:11

You have all the proof of payments which was send a million times. Pathetic service. Why would i go throw all of this if i know you owe

Merlyn E's update23 Jun 2022, 15:11

Reviewer Update

You have all the proof of payments which was send a million times. Pathetic service. Why would i go throw all of this if i know you owe

Merlyn E's updateReviewer Update

23 Jun 2022, 15:15

If i know I owe you money. Not even can i help you since im the customer.

Merlyn E's update23 Jun 2022, 15:15

Reviewer Update

If i know I owe you money. Not even can i help you since im the customer.

Cell C's replyOfficial

29 Jun 2022, 14:17

Hi Merlyn

Has the issue been resolved?

^SM

Best regards,

Cell C's reply29 Jun 2022, 14:17

Official

Hi Merlyn

Has the issue been resolved?

^SM

Best regards,