Cell C490429

This incident started in January 2018 and Cell C has done nothing further about it and i still to date 05/04/2018 have No contract or any proof of it. I,Mrs M Steed ( ********** 605) contact , have been a client of Cell C for years (since they exist). I went to Cell C at Mall@Reds branch in Rooihuiskraal Rd , Pretoria to update my cell phone . I told the lady consultant (Thlalaso Nthangoa) that i do not know anything and how to operate these modern cell phones and i am a senior citizen and i am divorce and would like the cheapes package they have and not a swipe phone , and if she cannot help me , i will buy me a phone some where ells that i will be able to operate, but i will still make use of Cell C services. I told her all i use the cell phone for is to send smses if i needto contact anybody and receive and make appointments when i need to. I told her i do not want Whatsup , i do not use it and i do not want internet . If she could not help me , she should have told me ,but she did not say much nor explain anything, she got up and gave me a lot of pages and marked it with crosses where i must sign ,while she went to fetch the sealed box with the phone inside, before she gave me the pages to sign , she showed me in the catalogue a phone for R260.00 per month, i asked her 3 times if that is the amount i must pay every month , she confirmed ...Yes . She took the phone out of the box and start to press buttons on the phone , i asked her what she was doing , she said , she is setting up the phone , so that i can use it , i asked her what must i do and how must i put in the contacts .She said it's easy , just touched here and there, further no explanation and there is no details with the phone how to operate it. She did not give me a copy of my contract nor do i know what i have signed for, because she did not give me anything to read or ask questions . I went home with the phone expecting to find a booklet inside the box to read, how to operate the phone , but there was nothing. A week later i got a phone call from the consultant, from the same branch that i must come to the office to sign another form , which the consultant did not give me to sign , i wanted to know what it was about, she said it was not given to me with the others. I went to the office the next morning , but ...No one know what form it is , but all know that i was coming in to the office . My contract was no where , they could not find it . The consultant said i must not worry about it, the same time i was there , i asked how to operate the phone, very much in a rush she press on icons on the phone and that was the way she showed me , she got up from her chair and told me to come back when i want to ask again , but i have no use for the phone . The evening i asked my sister-in-law to help me . I asked her what all these icons are about, because i told the consultant i do not want any of it. I started to enter my contacts. The next morning , there was a message on the phone " You have 26 updates to be done " . I did not know what it was about, so i went to there office and spoke to Thabo , he said that i will get updates to do reqularly , but i have not enough data to do it, i wanted to know what i must do now , he said i will not be able to use the phone properly, because the updates must be done and the data is too little.I told him that i do not know that there will be updates to do,, because the consultant that helped me did not mention anything about about updates. I have 100 minutes talk time and 100mb to update , to little . I told him , i still have got no contract and i want to Cancel the contract and phone , that was in the beginning of February 2018 , He said , i cannot Cancel it . After that i went to the same branch every 2nd week , What can i do , there are many differant consultants every time , i get there. The consultant i spoke to that day told me to go to MUGG & BEAN , and ask them if i can use there WIVI to update my phone , because Cell C cannot help me . It was 2 weeks later i went again and asked the other consultant , if i can buy data , she said i cannot do it, because contract cannot be changed. I told her i have got no contract , it was not given to me . She told me to go to MUGG & BEAN and ask them to use there WIVI to update my phone . I got up and walked out, because i feel it is disgusting to send me to MUGG & BEAN to ask for help. One week later i went to see the same consultant , she said there are no way they can help me , i must ask MUGG & BEAN to help me update the phone , because she know ,they have WIVI. The next week (03/03/2018) i went to see the manageress (Nicole) at the same branch . I told her everything as i wrote it on this paper for you . She (manageress)said, she saw me many times at the office ,but was not aware of anything that was going on, and no consultant had the right to send any of their clients away without a contract, and even more the consultants have no right to send their clients to other companies for help it must be done at their office. i all so told her the amout the consultant shoed me to pay per month was R260.00 and now the deduction is R300.00. The manageress (Nicole) she will speak to the consultants about it and she will contact the cancellation department and head office personally and explain every thing in detail . She said, she will come back to me on the 07/03/2018 , she did not come back to me , i went to see her on 08/03/2018 , she said the cancellation department said , No way contract cannot be cancelled. She was still waiting for Head Office to come back to her , and she will let me know as soon as she got an answer from them. I ask her for Head Office phone number , she said she do not know , but she told me she will contact them personally the previous time . I did not hear anything from her , I went to see her on 14/03/2018 and Head Office said there are No Ways they can help me , she did not offer any help either . She did not know about the problem, because none of her staff have asked her what must be done or mention any thing to her. If i know in the first place that the manageress(Nicole) was not aware of her staff that are not fully experienced to serve their clients correctly and to explain the operation of each phone and the content of each contract , i would have complained to her at once for help and assistance. I never knew that the manageress had so little knowledge of what is going on in her company's branch. I do not know if you can help , but will appreciate it Thanking you .