ZN
Zandile N
1 reviews | Active since Nov 2019
12 Jul 2023, 12:22
CELL C ZOOM FIBRE REFERENCE THAT CAN'T BE TRACED
I have never been so irritated and angry in my life. I have Cell C Zoom Fibre at home and yesterday (11 July 2023) my connection was suspended, meanwhile I've never skipped payment. When I called Cell C home fibre support I was told it's been four months of me not paying a single cent starting from April. I explained to these people that ever since I've had fibre I have never missed payment and in April I payed via Nedbank atm and unfortunately I lost my proof of payment and asked them to please track that payment as I did punch in my Cell C reference. I was told that, not only can they not do that but I owe them four months worth of payments. Unfortunately I went back to the Nedbank branch (0n 12 July 2023) where the atm I used back in April is located but was told there is nothing they can do, the receipt I get out of the atm is the only proof of payment I have, without it they also can't trace my payment but, what about the person the money is sent too? It can't be that difficult to see who sent in money into your back account.
I did provide Cell C proof of payments from May and June but what I'm asking myself is, why are we even given references as Cell C customers if they can't use those references to track and allocate our payments to them (as back up in such cases atleast?). So basically Cell C is *****ing my hard earned cash and suspending my service unless I pay them money I've already paid.
They are such a big company why can't the do an investigation? Why would this be a hard assignment for them to because I have a reference? This just goes to show how *********** some big companies are.
It's very unfortunate that I still wanted to carry on with this service but will have to terminate my contract with them!
Helpful (0)
Replies (5)0
Replies (5)ZN
Zandile N's updateReviewer Update
12 Jul 2023, 16:51So u guys tell me on a private message that you will do an investigation but yet based on the calls I'm receiving I'm told that nothing can be done without proof of payment.
What bothers me is, you guys say I've never paid for four months from April but your'll can only see June payment... How amazing because, I paid the same way in May as I did in June and I have never sent any proof of payment for June.... yet you can't trace money for April.
I've disconnected the router. Your'll can go ahead and black list me...
What bothers me is, you guys say I've never paid for four months from April but your'll can only see June payment... How amazing because, I paid the same way in May as I did in June and I have never sent any proof of payment for June.... yet you can't trace money for April.
I've disconnected the router. Your'll can go ahead and black list me...
ZN
Zandile N's update12 Jul 2023, 16:51
Reviewer Update
So u guys tell me on a private message that you will do an investigation but yet based on the calls I'm receiving I'm told that nothing can be done without proof of payment.
What bothers me is, you guys say I've never paid for four months from April but your'll can only see June payment... How amazing because, I paid the same way in May as I did in June and I have never sent any proof of payment for June.... yet you can't trace money for April.
I've disconnected the router. Your'll can go ahead and black list me...
What bothers me is, you guys say I've never paid for four months from April but your'll can only see June payment... How amazing because, I paid the same way in May as I did in June and I have never sent any proof of payment for June.... yet you can't trace money for April.
I've disconnected the router. Your'll can go ahead and black list me...
ZN
Zandile N's updateReviewer Update
12 Jul 2023, 18:12No, I got a call from C-exclusive. But I had already made a call to them earlier as well, they transferred me to fibre department and I got transferred again to fibre support... End of it all, I was told there's not much to do in my case as the billing department also sent them a message to say with no proof of payment I can't be helped.
ZN
Zandile N's update12 Jul 2023, 18:12
Reviewer Update
No, I got a call from C-exclusive. But I had already made a call to them earlier as well, they transferred me to fibre department and I got transferred again to fibre support... End of it all, I was told there's not much to do in my case as the billing department also sent them a message to say with no proof of payment I can't be helped.
ZN
Zandile N's updateReviewer Update
12 Jul 2023, 21:47Anytime tomorrow.
ZN
Zandile N's update12 Jul 2023, 21:47
Reviewer Update
Anytime tomorrow.
ZN
Zandile N's updateReviewer Update
13 Jul 2023, 15:05Finally, my query has been sorted... All thanks to MOSES MO***ENG who was the only person whom I spoke too (from Monday), who was able to take my case... Put it under his wing and made it his mission to make sure the company doesn't loose a client. He is the only one who understood that the company should atleast use my reference to check my payment, while others told me that the company can't do that. He went an extra mile,even talking to the treasurer of the company about my case.
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
ZN
Zandile N's update13 Jul 2023, 15:05
Reviewer Update
Finally, my query has been sorted... All thanks to MOSES MO***ENG who was the only person whom I spoke too (from Monday), who was able to take my case... Put it under his wing and made it his mission to make sure the company doesn't loose a client. He is the only one who understood that the company should atleast use my reference to check my payment, while others told me that the company can't do that. He went an extra mile,even talking to the treasurer of the company about my case.
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
ZN
Zandile N's updateReviewer Update
13 Jul 2023, 15:06Finally, my query has been sorted... All thanks to MOSES MO***ENG who was the only person whom I spoke too (from Monday), who was able to take my case... Put it under his wing and made it his mission to make sure the company doesn't loose a client. He is the only one who understood that the company should atleast use my reference to check my payment, while others told me that the company can't do that. He went an extra mile,even talking to the treasurer of the company about my case.
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
ZN
Zandile N's update13 Jul 2023, 15:06
Reviewer Update
Finally, my query has been sorted... All thanks to MOSES MO***ENG who was the only person whom I spoke too (from Monday), who was able to take my case... Put it under his wing and made it his mission to make sure the company doesn't loose a client. He is the only one who understood that the company should atleast use my reference to check my payment, while others told me that the company can't do that. He went an extra mile,even talking to the treasurer of the company about my case.
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍
I got to learn that I made a mistake in not putting the dash that goes within my reference number. Moses was kind and patient enough to go back to the treasure and ask them to check my reference again without the dash... And boom! Turns out I really did make the payment back in April.
The incredible service he gave me 🙌🏻, his effort! Wow. Give that man a raise and make him employee of the month!
Pity I had to loose almost 4 days of no service but I do see my mistake too, I hope the company sees theirs as well, especially with consultants telling me I can't be helped without any proof of payment.... I was prepared to stop using this service and also not pay a cent towards whatever fees I was told to pay.
Thank you so much MOSES MO***ENG. The relationship between myself, Zoom Fibre and Cell C continues. 👍