Cell c zevenwacht mall

Am a cell c customer not happy with what happened to I took my laptop in for repairs very complicated process I took the repair to the cell c branch in zavenwacht mall on 14 February and then they said they will book the repair witch they never I waited for 2 weeks and went back to the zavenwacht branch just to find out that they never booked it in I had to do it myself in store in March with the staff of the store they booked it in and gave me a ticket number 924645 I waited for another 2 weeks and had to phone myself for arrangements March 26 they picked it up at my store it was lock down the day after I was at home they following 2 months I waited for my repair to get done the repair company send me an quote for in order to do it they need there money so after the lock down in May I went to the store with my quote only to find out the my insurance don't deal with the repair company but I have the insurance with cel c witch I pay for every Month I was able to pay for the repair as I couldn't understand that I have to pay for the repair but my insurance cover it I still haven't received my laptop no one seemed to be able to help even spoke with the stupid area manager of of cell c zavenwacht spoke with all there staff in zavenwacht am tired of been treated like this I want my stuff done its not my fault you can't do your job I also got another contract out with my phone it was picked pocked when to the poilce to open a case June 4 2020 ticket number 536644 took the Papers to cell c haven't received feedback since now and on top of that I change my banking details with cell in told them that it has changed in order for them to deduct necessary money from the accounts now just to find out last week that I have been handed over of not making payments it's not my fault I did advise this people my banking details changed they even took my new details now I have to pay 9000 I order to get my account back this is bull**** am taking this futher