CELL C - your service sucks!!!!!

Item: Cell C
Rating: 1
Author: Markus L

I got a call from the CELL C call center saying that I can upgrade. a few days later I phoned them and confirmed that I want to have a month-to-month contract - they said they can do it and it will be cheaper as I already have a phone. Now that I want to upgrade to a 24 month contract, they tell me that I already have a 24 month contract and need to pay R1600.00 cancellation fee.

After numerous attempts to get a copy of the voice recording, I am still unable to listen to the recording - they phone me and said that my number went to voice mail - after which I found that they have in each case captured a wrongful number to phone me on - yes, they read it back and it is correct, but when they capture it on the system, it is wrong.

I have never seen such *********** call center personnel. Ref numbers: 1. *** 2. *** 3. ***

On the third case number they confirmed that I can go to any Cell-C branch to listen to the voice recording, yet when the branch phoned the call center, the recording has not yet been attached to the case number.

CELL C - your service sucks!!!!! Your call center personnel have proven numerous times that they are *********** to do the job correctly, supplying me with half of the info that I need to get the results, wasting my time.

I do not recommend Cell C for anybody at all. Been struggling nearly 2 weeks to just get to listen to a voice recording????

Helpful (0)

Replies (2)

Markus L's updateReviewer Update

19 Mar 2024, 15:37

I have just phoned the call center again and the lady was rude to me - she started talking when I was busy talking. I lost my temper and used rude language (my call is also recorded). When I asked her to keep quite, she kept on talking, eventually saying thanks for phoning CellC and put the phone down. She did not give me sufficient time to explain that the number they used to call me, was incorrect. This is the worst service I have had in many years.

I then phoned again and another lady answered - she was willing to give me chance to explain myself properly and we could reach an understanding. I also explained to het that I will be busy with work for the next few days and will not be able to take any calls, hence the reason for getting a resolution TODAY. She said that her manager will phone me within the next 30 minutes.

Cell-C - keep up with the bad service, you are flourishing in it (except for the last lady that spoke to me).

Markus L's update19 Mar 2024, 15:37

Reviewer Update

Cell C's replyOfficial

19 Mar 2024, 15:59

We regret to hear that your experience remains unpleasant. We have escalated your ticket to our Team and we assure you that these recurring issues will be addressed accordingly.

One of our friendly consultants will be in touch to assist you.

Regards,
Cell C | TN

Cell C's reply19 Mar 2024, 15:59

Official