Cell C your Service is unacceptably poor!!

The service at the Cell c customer care call centre is so very poor!! My husband has a contract for 8 years now at Cell c.<br> We did an upgrade over the phone, which they called every half an hour to get it confirmed!<br> We received the phone on Monday, 24 August.<br> The new phone has got a smaller sim card so we had to do a sim swop. We called about 10 times for 3 days now to get it done and it is still not done!!They keep on transferring us to other consultants, and they do not listen properly! They say the otp pin we gave is incorrect? They say all calls are recorded, but if they go and listen to them they will hear!!<br> We will not recommend cell c to anybody ever!! Their service is unacceptable !!<br> <br> We cannot use the new phone because they are not able to do a sim swop, the latest are we must wait 24 hours and try again?? We are so fed up that we want to cancel the whole contract!!! We also have a contract with Vodacom for 12 years now and did a sim swop earlier this year, it took us 5 minutes!!! <br> <br> Cell c your Service is Unacceptable and so very very Poor!!