CELL C - YOUR CUSTOMER CARE IS NON-EXISTENT

So I called in to do a SIM swop and this is the terrible service I received.

I had the most disrespectful agent. I was cut off and at the end of the call I requested a reference number to which she responded: “it will be sensed to you” I am still waiting for this so called reference number because I wanted to voice my disappointment in the service I received.

I cannot get over the fact that an agent was allowed to act in this manner.

My call took place from: 16:26 on 6 November 2024 and lasted 18 mins. I called back 3 times because my call was dropped the previous 2 times.

Cell C I’m truly disappointed and about customer service you can tell me nothing because I have been in retail for probably longer than the age of that agent I dealt with.

Do yourself a favour and please listen to the recording.

The number I called from was ***.

I wanted to perform a SIM swop for *** which is on contract.

I dont care if you don’t act on this message but one thing I will tell you are: if you fail to appreciate feedback from your customers, I don’t see Cell C to be around for much long.

Believe me on the above Sir/Ma’am.