1 reviews | Active since Oct 2016

22 Oct 2016, 13:54

cell c you *******

<p>I cancelled my contract with them, paid my settlement and still they are deducting money from my account even after a have returned the debit order. Went to their offices and sat their for an hour while holding on for the call centre who said that they can see that I have cancelled and that they first want to confirm if I did pay my settlement. Three months later they are still waiting. When I mail or contact them you never get any reply or answer. Biggest sharks ever. </p>

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Replies (4)
Cell C
Cell C's reply24 Oct 2016, 07:16
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply24 Oct 2016, 09:31
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply25 Oct 2016, 07:54
Official

As per feedback, please forward the required document to Lungi and she will assist further with this matter.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Oct 2016, 09:29
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,