CELL C - YOU STOLE OUR MONEY AND ARE STILL *****ING IT!!!

We have been loyal customers with Cell C for years now. Recently we decided to upgrade our contracts. We both chose the same Huawei for the upgrade phone in store as it was a model that STILL HAD ANDROID on it, my wife then finalized the upgrade process.

Later my wife was told that the phone was discontinued but they would upgrade us to the Huawei P40. The upgrade was also subject on us downgrading our package from the Pinnacle 15 gig to the Pinnacle 8gig packages. This was done and processed on the 31st of December 2020.

When the phones arrived they were horrible, as they did not have android on them we could not use them, we contacted cell c to return the phones within the 7 day grace period we had. When the phones were returned in January, we never received the correct RW numbers and when speaking to Cell C they basically told us thats our problem and we must get it from the courier that collected the phones.

Eventually we got the RW numbers and were told by someone at Cell C customer care that the RMA numbers had been requested for both phone numbers, this never happened. Instead we were pulled from pillar to post multiple times trying to find out what the hell is going on.

It is now March and we have now only received an RMA number for one of the devices and this was only by our own digging through the 7 different reference numbers we were given, some of which do not even work.

Furthermore we were already approved for the 8gig package downgrade on the 31st of December and yet in January Cell C had the audacity to debit us for the full amount of the 15 gig package we already cancelled. Then in February they billed us pro-rate for the 8gig we used in January too and a full bill for February. This is disgustingly ********* as we had already cancelled the 15gig package so we are owed over R1700 for the debit that was NOT authorized.

Now, not only were we double billed, but NO ONE at cell c is willing to help. All the staff are *********** and promise to call you back but nothing ever happens. My wife has 2 children to look after and spends over an hour every single day with Cell C *********** staff who only want to log the matter, escalate the matter, and promise to call back, nothing EVER gets done.

We have now also been without handsets since January as we sent the ones they sent us back, and yet Cell C has the audacity to still debit us for the contract packages as well as handsets that we do not even have.

I am going to proceed with legal action against Cell C and claim punitive damages as well for the amount of stress and anxiety that they have put my wife through, my family though, and the financial strain they have caused us by over charging us.

This is the most disgusting service we have EVER received.