Cell C: You really need to up your customer service game 'cos it sucks

Case *** refers. It involves a month’s calls/emails/discussions in Feb and earlier this month about cancellation of my (now) month-to-month 10 + 10 data provision which I wanted to cancel. In addition to the 10+10 credit each month I have also been buying data top-ups via the app (50+50) and paying for same either via credit card or adding to next account In the discussions I was informed that I will lose all unutilised data on 31 March. I contested this re the residual balances of any of my 50+50 purchases on the basis that at the time of addressing you, they had all been paid for, whether via credit card or via monthly account debit order on my bank account. You were adamant about forfeiture of all data, and I had to threaten you with complaint lodgement with ICASA (and may still do so) before you agreed that I would retain my “pre-paid” data balances Mailed you today - quoting subject case # - to ensure that everything is on track re agreements reached with you earlier this month and said mail was responded to by your Busisiwe ***) who clearly, had not read my mail properly and had not bothered to read up on the case before calling. This I’m sure, is in line with your standard operating procedure: Respond. Ask what the problem is. Fire off the standard SOP responses and get rid of the customer as quickly as possible. Move on to the next customer with the aim of meeting the day’s response targets. This has been my perception out of experiences over all the years that I’ve been with you AND IT SUCKS!!!!! Busiusiwe told me that a) my month-to-month data provision already cancelled and that I will forfeit all unutilised data balances still to my credit at c.o.b. 31st. Clearly, she had not read up on the case in preparation and simply stuck to aforementioned: fire off the SOP responses and get rid of the customer I insisted that she go back and “do the homework” and she called back to say that yes, I will retain any unutilised data balances relevant to app top-up data purchases but then threw in a surprise advising that the data to be retained would only be the Anytime and not Nite (see my email to *** earlier today Jeez! - a whole month of discussion and “negotiation” and at the last minute, another surprise. Sheesh!!! Further, I did not get the required confirmation that my data # ***) and my SIM card will remain valid and operative beyond 31 March You really need to Up Your Game!