Cell C you never again!!!

My whole adventure started when I was ****** and assaulted one night as I was making my way home after an event. My phone (with sim card inside) was ****** along with other valuables. After the mugging I figured the worst was over, but little did I know about the sequence of events that would unfold with arguably the worst service provider in South Africa, Cell C.

I am a student and my mother is the owner of my account at Cell C. She is however overseas and cannot go to a Cell C to do a sim swap. After multiple calls to customer service, we were finally told by a consultant to send an email from the email address registered on our account, stating that we request a sim swap as well as providing information such as the account number, certified copies of ID's and etc. to confirm identification.

After a few days ( actually a week) and multiple emails ( and calls), Cell C finally responded via email stating that the sim swap had been processed and that my sim card will be active within two hours.

Fast forward to today, more than two days after I received confirmation that my sim swap was processed, more than two weeks after I was ******, and my sim card is still inactive. Better yet, after speaking to two more consultants, I found out that my sim swap was never even processed and that there hasn't been an attempt to do a sim swap on the account.

Cell C has always been notorious for ********** service, ( something that becomes quite evident when you read the reviews), but nothing could have prepared me for the terrible, pathetic, outrageous and *********** service I had to deal with over the last couple of days.

So here I am today, no closer to doing a sim swap, paying for a service I am not receiving and absolutely looking forward to the day my contract ends with this horrible service provider.