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Emma N

1 reviews | Active since Dec 2022

15 Dec 2022, 11:55

Cell C you have a he most shocking service in SA

Cell C, I write this as extremely frustrated and deflated client. All I’ve been trying to receive from your company is just some help, and it is so difficult for you guys to produce. I have a phone I got from Cell C Insure this year that stopped working out of no where; could no longer receive service. After trying for 3 months to just get the claim in after *********** staff members one after the other, the only response I can get from you is I must fill in a form and explain why there is a delay; YOU are the delay, YOU are the reason it took 2 months for you to even understand the phone needed to be collected. YOU are the reason the phone got lost once collected because nobody in your institution understands what the processes are. YOU are the reason this is a complete shambles. I cannot believe you drag your customers of over 20 years through the mud like this deflate them to despair over just trying to fix a phone. It’s disgusting.

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Replies (3)
Cell C
Cell C's reply15 Dec 2022, 12:14
Official
Dear Emma Newton Thank you for contacting Cell C regarding your customer service experience.  I would like to apologize for the frustration you have experienced thus, the matter has been escalated for further assistance please expect a call from us to assist.  
 Regards ^MN  
EN
Emma N's update15 Dec 2022, 15:33
Reviewer Update
I’m tired of the escalating, all that means is I spend more time following up and finding out than anyone does actually doing there job. I want my phone fixed, and not another word. I have followed every procedure despite the intense kick back at every point of the process I’ve had from Cell C, especially being told “I have to do my part” when you guys lost my phone after fetching it. At this point I expect to never see it again because unless I hound you guys complain on twitter just to get a response on the matter I’m left in silence, because as long as you have your phones to ignore my calls it doesn’t matter that mine is lost in the system. I am the customer I shouldn’t have to behave like your supervisor you are suppose to guide me explain and handle the process, not the other way around, or is this the first time anyone in the company has ever dealt with a broken phone needing repairs because this feels premature to me.
Cell C
Cell C's reply15 Dec 2022, 15:48
Official
Please receive our apologies for the unpleasant service received thus far, we do understand your frustrations, the escalation has been flagged for priority, please expect a call from us to assist.   
 ^MN