Cell C yet again amaze me with incompetence
They brought my router but forgot the black device that should've same with and left, when i tried connecting to the device there was no internet connection.
I am astonished on how staff leaves without having the internet work 100% or prrof to the client that there is internet.
Cell C this is a break of contract as I am no where near satisfied with your service
Give me a Call ASAP NOT NEGOTIABLE
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
09 Feb 2019, 18:21I phoned the technician that bought the router and told me that my internet worked before he left, if this was the fact why am I having this issue if he didn't do his job properly.
I keep getting the vuma website to buy a service. Which tells me cell c don't know what they are doing
's update09 Feb 2019, 18:21
Reviewer Update
I phoned the technician that bought the router and told me that my internet worked before he left, if this was the fact why am I having this issue if he didn't do his job properly.
I keep getting the vuma website to buy a service. Which tells me cell c don't know what they are doing
Cell C's replyOfficial
11 Feb 2019, 07:34Good morning Corne
It is disappointing to learn the above and certainly not the way we render service to our customers.
We have escalated this matter for further assistance. Apologies for the poor service you have experienced.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the way we render service to our customers.
We have escalated this matter for further assistance. Apologies for the poor service you have experienced.
Regards
Cell C | PN
Cell C's reply11 Feb 2019, 07:34
Official
Good morning Corne
It is disappointing to learn the above and certainly not the way we render service to our customers.
We have escalated this matter for further assistance. Apologies for the poor service you have experienced.
Regards
Cell C | PN
It is disappointing to learn the above and certainly not the way we render service to our customers.
We have escalated this matter for further assistance. Apologies for the poor service you have experienced.
Regards
Cell C | PN
Cell C's replyOfficial
11 Feb 2019, 11:59Please be advised that Thabisile has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
Cell C's reply11 Feb 2019, 11:59
Official
Please be advised that Thabisile has escalated this matter to C Fibre for further assistance and feedback will be provided.
Regards
Cell C | PN
Regards
Cell C | PN
's updateReviewer Update
12 Feb 2019, 15:17Hi There,
The fiber was successfully activated in swift response thanks to Keenan Murray. This fault does not lie with him but Cell C not responding within a short period as I expected.
Took Cell C 3 months to get Fiber installed, 2 Weeks to get an answer to when the router & black box was expected, 4 days for the internet to be activated and still no black box (on back order)
Thank Keenan Murray for helping out
's update12 Feb 2019, 15:17
Reviewer Update
Hi There,
The fiber was successfully activated in swift response thanks to Keenan Murray. This fault does not lie with him but Cell C not responding within a short period as I expected.
Took Cell C 3 months to get Fiber installed, 2 Weeks to get an answer to when the router & black box was expected, 4 days for the internet to be activated and still no black box (on back order)
Thank Keenan Murray for helping out