Cell C wrongfully cut single moms line during lockdown

I have my contract with cell c for approx 5 months now, first month went fine then I changed my banking details. After notifying them on the change of details they continued to debit the wrong account which in turn costs me penalties. I then called and arranged to do manual payments. They r now 3 payments behind alotho I send the proof of payment immediately every time I do the payments they keep disconnecting me as they can't Pic up the payments. This has left me frustrated and twice in tears when staff refuse to assist, I need my phone as I run my email and entire little business from my phone. I done all my payments last week before lockdown to ensure I don't have any issues with any accounts during this time, especially my cell phone as I need to be able to have my phone as I'm a single mom and in lock down alone with my son. Only to find that they cut my phone AGAIN yesterday after I done the payment last week. I'm unable to reach the call Centre as there is no staff due to lock down. I'm now alone and nervous in the evening alone with my son and no phone. Cell C is the worst provider I have ever dealt with. Should Cell c management see this or even bother trying to resolve this I need my phone reconnected immediately. I have managed to get hold of my sister should anything happen during lockdown and I'm unable to contact anyone I have advised my sister to take this further. Worst service ever!!!!!!!!!! Single parent and get cut off wrongfully during lick down!!!!!!!