YM
Yolisa M

1 reviews | Active since Nov 2012

10 Dec 2015, 12:04

Cell C wrongfully billing me for more than a year

I had a cell C contract which ended in 2014. I called a month before to notify cell c that I dont want an upgrade but want to convert to prepaid. Cell C debited my account the following month with over R2800. I enquired about this amount and was told its for data. I requested a report showing detail of how I spent the data, until this day I have not received any report from Cell C, instead I get debited every month with R5000. Instead of getting a report Cell C sent an email that they have credited my account with a small fee which doesnt even reach R100. I keep reversing this amount but it is costing me a lot of money for more than a year now doing this. I will not pay this amount until I see proof of the R5000.

0
Replies (1)
Cell C
Cell C's reply10 Dec 2015, 12:21
Official
Hello yolisamx,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN