1 reviews | Active since Dec 2019
Cell C written correspondence
All I want to do is update my bank details so that Cell C can collect their debit order off of my new account and this is WORD FOR WORD the feedback I got from Cell C written correspondence
"Thank you for contacting Cell C. We have received your query requestion to change the banking details.
Kindly note that we cannot change the banking detail that are less than 3 months we need the bank statement, ID copy and the proof of account.
Should you have any queries, please contact customer care on 084 135 free from a Cell C number .
Regards, Cell C Written Correspondence"
Firstly. .. What am I reading because this makes zero sense? Secondly, I now need to go to a branch because it can't be done over the app OR electronically. All this inconvenience because I want THEM to have their money and not create a hassle with a debit order that bounces.
Thank you for reaching out and sharing your concern with us. We sincerely apologise for the unpleasant service you encountered and for the confusion caused by the correspondence you received. This is not the experience we aim to provide.
Please note that we have escalated your request to our support team for urgent review. They will assess the matter and assist you accordingly with updating your banking details. Your feedback is valuable to us, and we will do our best to address the issue and improve the service you receive.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.
Kind regards,
Cell C | GM
Best regards,
Thank you for reaching out and sharing your concern with us. We sincerely apologise for the unpleasant service you encountered and for the confusion caused by the correspondence you received. This is not the experience we aim to provide.
Please note that we have escalated your request to our support team for urgent review. They will assess the matter and assist you accordingly with updating your banking details. Your feedback is valuable to us, and we will do our best to address the issue and improve the service you receive.
Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.
Kind regards,
Cell C | GM
Best regards,