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Itumeleng S

1 reviews | Active since Jan 2017

07 Feb 2018, 08:27

Cell c wripes me off for the 3rd time

Cell c makes me pay for a contract that expired in December 2017 and the account is paid up. After resolving this issue last month I am still shocked at my statement for this month that the expired contracts are still billed.

I am so done with this service provider. We shall meet in court via the ombudsman. Enough is enough.

0
Replies (4)
Cell C
Cell C's reply07 Feb 2018, 08:44
Official

Good morning Itumeleng

As per our records, last month you were advised that your two contracts have been canceled and you will remain with one. You were further advised that you are liable for the charges.

We will get someone to contact you and provide clarity.

Regards

Cell C | PN

IS
Itumeleng S's update07 Feb 2018, 08:52
Reviewer Update
Of which I paid. Now I must still pay again end of February , what nonsense is this? For how long will I be liable for contracts that expired that I have been cancelling since December 2017? My statement for February still reflect the amounts of the expired contracts which I paid last week?
Cell C
Cell C's reply08 Feb 2018, 10:55
Official

Your statement for February is reflecting that amount because you only paid the outstanding amount on the 01/02/18 after the statement was generated.

Regards

Cell C | PN

Cell C
Cell C's reply08 Feb 2018, 10:55
Official

Your statement for February is reflecting that amount because you only paid the outstanding amount on the 01/02/18 after the statement was generated.

Regards

Cell C | PN