mP
mpho P

1 reviews | Active since Nov 2017

02 Feb 2026, 10:12

CELL C WOULD NEVER EVER TAKE THEIR CUSTOMERS SERIOUS, NEVER!

Another year another problems with cell c. Out of nowhere they stop my services and they negatively list me with the credit bureau at the time when i need to sort out my finances. i have been paying cell c R219 non stop towards my contract, the last payment done on the 30 January 2026, then boooom, cell c closes my services and somaar list me with the credit bureaus. For what???? i call their table and im told the fees increased wef December , and the R219 i paid on the 30 January is still not reflecting. Then they decided to list me with credit bureaus. this time i am not going to talk much, i have paid my dues on the 30 January 2026, and today after a call with your rep i learnt that the difference that i must pay is R39, which you decided to list me for without ever informing me that the fees have increased. I have paid your R39, so please open my line. Was it difficult to take a phone and call to inform me that i am lagging behind with R39, as oppossed to tarnishing my credit standing with the credit bureaus? I gues i would never know since this happens every year more or less the same time. Please de-list me from your credit bureau as i have paid you in full. Come May when this contract expires i am never renewing this, i might as well port your sim card. You have treated me bad year in year out

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Replies (2)
mP
mpho P's update04 Feb 2026, 21:27
Reviewer Update
In the midst of all the disappointments that companies would subject you to, you would still find that 1 or 2 individuals that strive to uphold the image of their organisations. I found that individual at Cell C in the form of a cordial lady by the name Ntibi. There when i thought that she would never come back to me with the feedback regarding my issue, she showed up. I think i have 3 or so previous reviews about Cell C and all of them rated lowest, this is my 1st time i rate cell c 5 stars because of that one individual in a million, Keep it up sister, what man see and does not reward God would. Thank you for your warm service
Cell C
Cell C's reply04 Feb 2026, 21:49
Official
Dear mpho P,

Thank you for reaching out to Cell C.

We appreciate you for taking the time to share your experience. We are truly delighted to hear about the excellent service you received from Ntibi. It is always encouraging to know that our team members are able to make a positive difference and uphold the values of Cell C.

Your kind words and 5-star rating mean a lot to us and to Ntibi personally. We will be sure to recognize her for the dedication and professionalism you highlighted.

Thank you for giving us the opportunity to serve you, and we look forward to continuing to provide you with excellent service.

Regards,
Cell C | PMa