CELL C... WORTS CLIENT SERVICE EVER

AFTER BATTLING FOR 6 MONTHS TO SORT OUT ROAMING CHARGES ON MY ACCOUNT FOR BEING IN ITALY.. WHICH I WAS NOT.. EVEN OFFERED THEM COPIES OF MY PASSPORT.... CELL C HAS NOW FINALLY PERMANENTLY DISABLED 4 OF MY 7 ACCOUNTS. I HAVE EMAILED THEM... CALLED THEM, PROBABLY MORE THAN A 100 TIMES, TO PLEASE SORT THIS OUT. TWICE I WAS IN TEARS. I'M FEBRUARY OR MARCH 2020, THE INSTRUCTION WAS PUT ON THE SYSTEM BY ONE OF THE TOP TEAM LEADERS TO REMOVE THE ROAMING CHARGES OF R2 500 FROM MY ACCOUNT. ALTHOUGH IT REFLECTS ON ALL MY REF NUMBERS, IT HAS NOT BEEN DONE. EVENTUALLY I WENT TO CAPE GATE CELL C, WHERE ONE OF THEIR STAFF CONVINCED ME THAT HE WILL SORT THIS OUT. HIS AREA MANAGER EVWN CALLED ME TO CONFIRM THIS. SHE ALSO SAID SHE CAN'T UNDERSTAND WHY IT HAS NOT BEEN DONE... HER EXACT WORDS...... WHY CAN'T PEOPLE JUST THINK FOR THEMSELVES? WELL CELL C, I WILL TRY AND CONVINCE EVERYBODY FROM NOW ON TO STEER AWAY FROM CELL C. APPARANTLY I MUST NOW AGAIN SPEND MY DAY ON THE PHONE.. MY DAUGHTER'S SO BY THE WAY, BECAUSE ALL MINE HAVE BEEN SUSPENDED, TO CONTACT YOUR LEGAL DEPARTMENT AND TRY AND DRAW PICTURES FOR THEM... MAYBE THEY WILL UNDERSTAND PICTURES. CELL C, I HAVE BEEN ONE OF YOUR CLIENTS SINCE YOU STARTED OUT, BUT O MY GOSH, THIS HAS BEEN MY WORST EXPERIENCE EVER. YOU ARE NOT ABLE TO REACH TOP MANAGEMENT... YOU ALWAYS END IP AT A TEAM LEADER. PLEASE PEOPLE, DO NOT USE CELL C, DO NOT RENEW YOUR CONTRACTS, RATHER GO TO NTO ANY OTHER COMPANY MAYBE IT'S TIME CELL C THAT YOU ACTUALLY EMPLOY PEOPLE THAT KNOWS HOW TO DO THE JOB, THAT KNOWS HOW TO PRESS THE BUTTON TO REMOVE ROAMING CHARGES FROM MY ACCOUNT, BECAUSE I HAVE NEVER BEEN TO ITALY IN MY LIFE. I HAVE WRITTEN DOWN ALL THE NAMES... AFTER MY LAST COMPLAINT CELL C'S MARKETING MANAGER EVEN PJONED ME, PROMISING ME THAT THIS WILL BE SORTED OUT THAT DAY... THAT WAS 3 MONTHS AGO.