Cell C worst week of service ever received

<p>I phoned retention around mid January to upgrade to a deal that I saw in one of their brochure. Were you get a Samsung galaxy J5 prime, Tab 3 and a powerbank on a pinnacle150 for R349.00pm. I received the phone around end of January as I was aware that the tab 3 is still in back order, I informed that I I'm willing to wait. When I went into the cell c store on the 1st of Feb as I wanted to get cell c insurance, I was asked for what contract? I was extremely confused at this point as I asked for a upgrade and it seems that the woman that assist me opened a whole new contract. This means that I will be liable for 2 phone contracts! I have been trying to contact cell c since the 1st of Feb and it seems that no one is looking into this matter as I have to explain myself to every person after they transfer me to someone new. When I phoned on Saturday the 04/02/2017 I spoke to a woman that was so rude due to the fact when we asked me when my dept order date is and I answers "At this point there is 2 and this is what I need to try and resolve, I provided the dates" she then rep**** in a rude manner "there can only be one" I provided the my current date of my phone that I was under the impression was being upgrade and we kept on asking the same question! I was frustrated at this point. I was rude to her. She informed that the call would be terminated. I hung up and phoned again spoke to another woman and was provided the number and was informed that the offices are open till 8pm, I questioned this as I dit try and contact them at 6pm that week and was informed that they are closed after 6pm. I work till 7pm and is unable to take any phone calls within my working hours. I have since tried to call again where I have delt with yet another rude employe. I explained the situation yet again and she informed that she will get the person who activated the New contract to look into this so that they can collect the phone. I informed that I I happy with the phone. She kept on stating that they will arrange a collection. I agreed that she should just arrange this collection and then cancel both contracts(once again frustrated that they are not listening to what I am explaining). She informed that this will not be able as I received the phone on the 24/01/2017 and only have 5-7 days to send this back and that if I want to cancel my old contract I will be liable for R700.00 as this only expires in April. I informed that I wanted to upgrade the phone so I can't see why I should be liable and that I would like to speak to a supervisor. I was informed he is on another call and that I should hold. Stayed on hold for nearly 15+min were she then informed that he will phone me back. I asked at what time as I work till 7. She informed once he is finished with the current call. I have still not heard from the supervisor. I then phoned again after work 7pm and tried to speak to someone in the cancellations department where I was once again informed closes after 6pm. I finally go through to a woman in Customer care (I think) who listen and understood my frustration. She informed that she will inform the person who opens the New contract of the situation and then they might need to collect my current phone and then I would need to go through the process of upgrading my phone again. After this I will receive a phone again. I asked why should I liable for this if I was not the one that *****ed up?! All that I am asking is that they just UPGRADE my current contract! At this point I feel that cell c needs to really improve their Customer service/care/experience. As they are clearly lacking in all these departments!!</p>