DD
D D

1 reviews | Active since Jul 2019

10 Nov 2020, 15:02

Cell C - WORST SERVICE. STAY AWAY FROM THEM especially if you value mental health, and fairness/ justice and competence

Absolutely horrible service from Cell C. Call centre agents are ill equipped to deal with issues - it seems that their KPI is to close a ticket at all costs, even if an issue is not resolved, The Managers/ team leaders are equally ***********. I have been with Cfibre for 3 years. Requested a move order. 10 days later and dozens of calls later, I am still without Fibre. Cell C closed my ticked based on the information that I gave them - they literally repeated what I said and did not provide a solution. For the past 10 days, when I call Cell C they tell me its a Vumatel issue and vice versa. I have become a ping pong between them - having to tell one what the other says in my limited understanding. Only for them to say that what the other is saying or doing does not make sense. I am horrified. How do you say a move order has occurred and sign -off. Only to use information that I gave you, to say why a move order cannot be completed 10 DAYS LATER? And then tell me to call other ISP's to resolve YOUR issue? What you get paid for? What you bill me 1300 rand for every month? We always complain about government being useless (sometimes valid, other times not) but this honestly takes the cake - never have I experienced such incompetence from government in all its shapes and forms. Cell C/ C Fibre - shame on you!

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Replies (5)
Cell C
Cell C's reply10 Nov 2020, 15:11
Official
Good day D Dlamini 

Thank you for contacting Cell C. 

Our team will be in touch to provide assistance. 

^MP 
DD
D D's update16 Nov 2020, 10:04
Reviewer Update
Hi Cell C, although you have been in contact with me, I still do not have wifi. 17 days after I have moved into my new home. As a family, we are currently spending 150 rand a day to cover our data needs. This is over and above the R1300 you charged me for wifi this month. And I just received an invoice for next month. This is absolutely terrible. I have also put in a request to cancel - the ticket is closed and no one has contacted me to date. So you are just going to keep taking my money and give me uphill to get it back. So disgusting!
DD
D D's update18 Nov 2020, 14:24
Reviewer Update
@Cell C - still nothing. No one has contacted me regarding my cancellation. I can safely say that it has been over a week since I first requested termination on email (after spending days trying to find out how to cancel). And I have no wifi. Day 19. :( So terrible.
DD
D D's update20 Nov 2020, 09:31
Reviewer Update
@CellC - still nothing. 21 days later. You really should be ashamed. Very disappointing!
DD
D D's update23 Nov 2020, 10:25
Reviewer Update
24 days later. No updates unless I call. No one cares. It is 24 days later. Still being bounced between Cell C and Vumatel. Can you guys talk to each other please and resolve our issue. :( :'(