1 reviews | Active since Jul 2019
Cell C - WORST SERVICE. STAY AWAY FROM THEM especially if you value mental health, and fairness/ justice and competence
Absolutely horrible service from Cell C. Call centre agents are ill equipped to deal with issues - it seems that their KPI is to close a ticket at all costs, even if an issue is not resolved, The Managers/ team leaders are equally ***********. I have been with Cfibre for 3 years. Requested a move order. 10 days later and dozens of calls later, I am still without Fibre. Cell C closed my ticked based on the information that I gave them - they literally repeated what I said and did not provide a solution. For the past 10 days, when I call Cell C they tell me its a Vumatel issue and vice versa. I have become a ping pong between them - having to tell one what the other says in my limited understanding. Only for them to say that what the other is saying or doing does not make sense. I am horrified. How do you say a move order has occurred and sign -off. Only to use information that I gave you, to say why a move order cannot be completed 10 DAYS LATER? And then tell me to call other ISP's to resolve YOUR issue? What you get paid for? What you bill me 1300 rand for every month? We always complain about government being useless (sometimes valid, other times not) but this honestly takes the cake - never have I experienced such incompetence from government in all its shapes and forms. Cell C/ C Fibre - shame on you!
Thank you for contacting Cell C.
Our team will be in touch to provide assistance.
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance.
^MP
