CELL C - WORST SERVICE PROVIDER OUT THERE

CELL C IS THE WORST SERVICE PROVIDER BY FAR!!! CUSTOMER SERVICE IS NON-EXISTANT. I CALLED THROUGH THEIR RETENTIONS DEPARTMENT ON 084 143 OPTION 2 TO CANCEL A CONTRACT ON NOVEMBER 27TH 2020. I WAS TOLD THAT THERE WAS A 30 DAY CANCELLATION PERIOD WHICH I HAVE AGREED TO. I ASKED THE CONSULTANT TO CONFIRM IF THE CANCELLATION IS EFFECTED AND HE HAD AGREED. FAST FORWARD ALMOST A MONTH LATER (23/12/2020), I CALLED THE RETENTIONS DEPARTMENT AGAIN AT 9.30AM TO MAKE SURE THAT THIS CONTRACT IS CANCELLED BUT THE AGENT ADVISED THAT NOTHING HAD BEEN DONE AND NO CANCELLATION WAS EVEN REQUESTED. I ASKED TO SPEAK TO A TEAM LEADER OR SUPERVISIOR AND WAS TOLD THAT DINEO LEBI IS ON DUTY AND SHE WILL CALL ME BACK AS SHE WAS BUSY ON ANOTHER CALL. HOWEVER I INSISTED THAT I HOLD ON FOR HER TO WHICH I DID FOR ALMOST 20 MINUTES AND WAS THEN ADVISED THAT SHE WAS STILL BUSY AND I AM NOT ALLOWED TO WAIT SO LONG FOR HER. ANYWAYS, WHO CARES??? I AM THE ONE PAYING FOR THE CALL!!! 6 HOURS HAVE GONE BY, IT IS NOW 3.30PM AND SHE HAS NOT CALLED. SHE FINALLY RETURNS MY CALL AFTER WAITING FOR ANOTHER 20 MINUTES AND STATES THAT SHE NEVER RECEIVED ANY MESSAGE TO CALL ME THIS MORNING. THIS MEANS THAT THE AGENT PRECIOUS WHO I SPOKE TO THIS MORNING AND WHO PROVIDED ME WITH A REFERENCE NUMBER IS LYING.

I WANT MY CONTRACT TO BE CANCELLED IMMEDIATELY AND THE LAST DEBIT TO GO OFF MY ACCOUNT IN DECEMBER. I REFUSE TO BE DEBITED FOR CELL Cs INCOMPETANT AND PATHETIC SERVICE.