1 reviews | Active since Jul 2018
Cell C - Worst Service Provider I Have Ever Had To Deal With
Worst Service Provider I have ever had to deal with. I am on a 24month contract with Cell C. I have been having 8 months of challenges so far with my internet technically being none existent. I have phoned, emailed Cell C litterally more than 100 times over the past 8 months. I went to the Cell C Shop in Somerset Mall who said that they can not assist me, I have to phone customer care. Customer care keeps on logging a case and they keep on putting me through to the technical department who in turn keeps on telling me to do the same procedures to fix the issue over and over and over. Manually select vodocam, activate data roaming, reboot. Not working. We added a access point manually, not working. Tried a sim swap on their recommendation, cost me R150, still not working. I have tried everything and I am now emmotionally drained amd can not do this anymore. Logged numerous cases, nothing is working, no one is giving me feedback. No way to talk to someone in head office. The only way out I believe is to go and see a lawyer regarding my case. I can not cancel my Cell C contract as Cell C is telling me that I have to pay the cancellation fees. How is this my responsibility to pay cancellation fees. I am paying almost R1000 every month for a service that I am not receiving. Is there anyone out there that can give me advise or lead me into the right direction. ***, Any lawyers that can assist me in this matter as I would like to take this further. I have had enough. Yesterday Cell C phoned me to tell me that the technical department has checked the towers and that my internet will be working now. How does checking the tower fix my issue. Guess what, my internet is still not working. I can not even phone Cell C currently as my phone is saying there is no network. I don't know what to do anymore and I am crying out for help.
Thank you for contacting us.
We apologize for the service you've received, please advice if the problem recurred as your line shows internet activity .
^NH
Thank you for contacting us.
We apologize for the service you've received, please advice if the problem recurred as your line shows internet activity .
^NH
^NH
^NH
^NH
^NH
Can I please have feedback on the above matter, I have now since then 13 July 2021 tried to cancel my contract by phoning your cancellations department twice where I was told that someone will contact me to arrange a date and time for someone from Cell C to come out to my house to do a test, they would have then given feedback to the Cell C offices who would have then in turn phoned me back to make further arrangements regarding my cancellation. Twice I phoned and made these arrangements and up untill today no one has contacted me back. I Have a Cell C black book where I am recording all the dates, times, names, exc. I can not even cancel my contract with you the correct, lawfull & procedural way that you want me too as you are not allowing me to do so. I feel that this is pro longing the monthly installments that I am paying in the end off every month, to keep my side clean, for a service that I am not receiving
I am paying my bill in the end off every month for a service that I am not receiving. I can not cancel my contract as 2 of your managers told me that they would phone me back and never did.
From the end off this month November 2021 I will not pay my Cell C bill any further, I shall put the sim card in a box in my cupboard and I will be finding myself a new service provider. You are welcome to contact me to make any further arrangements.
I will be seeking legal advise on this matter.
Can I please have feedback on the above matter, I have now since then 13 July 2021 tried to cancel my contract by phoning your cancellations department twice where I was told that someone will contact me to arrange a date and time for someone from Cell C to come out to my house to do a test, they would have then given feedback to the Cell C offices who would have then in turn phoned me back to make further arrangements regarding my cancellation. Twice I phoned and made these arrangements and up untill today no one has contacted me back. I Have a Cell C black book where I am recording all the dates, times, names, exc. I can not even cancel my contract with you the correct, lawfull & procedural way that you want me too as you are not allowing me to do so. I feel that this is pro longing the monthly installments that I am paying in the end off every month, to keep my side clean, for a service that I am not receiving
I am paying my bill in the end off every month for a service that I am not receiving. I can not cancel my contract as 2 of your managers told me that they would phone me back and never did.
From the end off this month November 2021 I will not pay my Cell C bill any further, I shall put the sim card in a box in my cupboard and I will be finding myself a new service provider. You are welcome to contact me to make any further arrangements.
I will be seeking legal advise on this matter.
On 02 November 2021 at 13h45 I spoke to Palesa at Cancellations and the manager Xoliso would have phoned me back to discuss my cancellation options. Still up to today, no feedback.
On 02 November 2021 at 13h45 I spoke to Palesa at Cancellations and the manager Xoliso would have phoned me back to discuss my cancellation options. Still up to today, no feedback.