Cell C - Worst Service Provider Ever!

No Action from Cell C!

To the Worst Service Provider, I have ever come across!

Hi,

As usual, nothing has happened to my query for more than a week now! I hope you guys at cell c are proud of yourselves for the NOT excellent service you give your customers!

The number in question happens to be a contract for air time and data. I want this contract cancelled with immediate effect, because you have not kept your part of the contract to provide me with a voice and data service, nor have you attempted to correct the problem I have brought to your attention more than a week ago. I wish to keep the *** number when I take my business to another service provider.

I want this sorted out TODAY and expect an answer TODAY or I will be taking legal action against you as a service provider! I the meantime I will be making sure on twitter, Facebook, and on Hello Peter that other prospective customers do not get treated in the same way!

With disgust!

Jurie Fourie.

From: creditqueries <***> Sent: 09 July 2021 15:02 To: 'Collection Queries' <***> Cc: '***' <***> Subject: FW: Cell C Number - ***_Account no *** Importance: High

Good day, Please assist. Regards Mbali From: *** [mailto:***] Sent: Thursday, July 08, 2021 4:49 PM Subject: FW: Cell C Number - ***_Account no *** Importance: High

CAUTION: This email originated from outside of Cell C. Please do not open attachments or click on links within the email, unless the sender is known and the content is safe. VERY URGENT! Hi, Further to the email below, please find my savings account statement from Capitec. Note the highlighted amounts! CREDITQUERIES

www.cellc.co.za

Cell C C3 – Confidential This message and any attachments are intended only for the use of the intended recipient(s), are confidential, and may be privileged. If you are not the intended recipient, you are hereby notified that any review, retransmission, conversion to hard copy, copying, circulation or other use of this message and any attachments is strictly prohibited. If you are not the intended recipient, please notify the sender immediately by return e-mail, and delete this message and any attachments from your system. From: *** <***> Sent: 08 July 2021 14:58 To: '***' <***>; '***' <***> Subject: Cell C Number - ***_Account no *** Importance: High URGENT! To whom it may concern, At this time I have been unable to phone out from my Cell C number even after I paid 2 amounts of R100 for airtime on Sunday 4th July and Monday 5th July using your Cell C phone app! See the circled amounts on the photo taken of my Capitec saving account where the amounts were deducted. Talking to one of your people on the phone earlier this week got me nowhere. I was told to wait 24 hours! Please investigate this as it appears that I have had the amounts “******” somewhere along the way although payment was made! Otherwise, refund the money!!! Jurie Fourie