Cell C - worst service possible

In January 2019 I ordered the cell c binge premium package that includes: Fibre, 2x Sim cards, voice minutes, data & black streaming service.

Firstly: I was charged for the full premium in February after only receiving Cell C fibre in February but with the initial payment of R1799 already made in January.

Secondly: I have to date not been ported on either of the number for which I filled in the porting forms & have not received any benefit from this package with regards to the voice or data.

Thirdly: I notice that I am receiving 2x statements - Account # ********** 45 & Account # ********** 16 Account # ********** 45 being the one on which my payments are being captured & the other one showing that no payments have been made.