Cell C WORST SERVICE FROM AGENT CALLED ADVICE IN CALL CENTRE 135

So my phone was locked last night due to missing one payment by Cell C. It was impossible to get though to the call centre, after 13 attempts I just thought I'd leave it till today. So I phone in 07h00, and they advise me that they're unable to make an arrangement for me as I need to pay R1371.18. I said to the guy, when will the line be opened and he said I must phone 08h00 cause my account is with legal. I phoned again at 08h00 and tried to make an arrangement again, but with no success the lady said if I pay R1371.18 and send a proof of payment, phone back. They will open my line. I did just that, made payment. Sent it through to *** and phoned back, that's when I met a horrible guy named Advice...Advice gave me the WORST DAMN SERVICE I ever experienced in my life. He told me there's absolutely nothing he can do to get my line open. I must phone back tomorrow...end of story. I explained myself to him, but he just kept saying sorry, phone back tomorrow. I said to him I want to speak to a manager and he refused, stating the managers aren't allowed to take calls. No how does a corporate company operate if you can't even talk to a manager? I said to him 100 times, put a manager on the phone and he refused. Please track the call recording, the call was made @ 08h37 on 21/11/2019 from ***. That is PATHETIC and unacceptable to push a clients to the verge of a heart attack. Appalling service. I phoned back immediately after that from my wife's phone as once again I couldn't get through to 135 on my phone. And a lady assisted me, within 8 minutes my line was open as I sent the proof of payment directly to her as per her request. I said I wanted to speak to a manger, she left and came back telling me a manager will phone me back. I am still waiting. The level of service received from "Advice" is **** and I want an apology from him and a call from HIS supervisors.

I even put the phone on loudspeaker for my wife to hear how ridiculous it was. He pushed me beyond my limits, and that I won't stand for. So PLEASE CAN SOMEONE IN A HIGHER POSITION PHONE ME.