MK
Maggie K
1 reviews | Active since Dec 2021
14 Jan 2025, 13:32
Cell C worst service ever
Ever since I have terminated my contract with them. I'm struggling, i cant use my self bought data and their network is showing me flames. I've got data on my phone but I can use them. I called their call centre , but no help. I want to switch back to my original network provider. I'm done with them shame
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
14 Jan 2025, 13:38Dear Maggie Kubeka,
Thank you for getting in touch.
We're truly sorry to hear about the difficulties you’ve been facing since terminating your contract. We understand how frustrating it must be to be unable to use your own data and experience network issues.
Please be assured that we have escalated this matter to our Support Team, who will be in touch with you directly to assist you further and resolve the issue as quickly as possible.
Once again, We sincerely apologize for the inconvenience, and we truly appreciate your patience. We are committed to helping you get this sorted, and we'll ensure that our team provides the support you need.
Regards,
Cell C | CW
Thank you for getting in touch.
We're truly sorry to hear about the difficulties you’ve been facing since terminating your contract. We understand how frustrating it must be to be unable to use your own data and experience network issues.
Please be assured that we have escalated this matter to our Support Team, who will be in touch with you directly to assist you further and resolve the issue as quickly as possible.
Once again, We sincerely apologize for the inconvenience, and we truly appreciate your patience. We are committed to helping you get this sorted, and we'll ensure that our team provides the support you need.
Regards,
Cell C | CW
Cell C's reply14 Jan 2025, 13:38
Official
Dear Maggie Kubeka,
Thank you for getting in touch.
We're truly sorry to hear about the difficulties you’ve been facing since terminating your contract. We understand how frustrating it must be to be unable to use your own data and experience network issues.
Please be assured that we have escalated this matter to our Support Team, who will be in touch with you directly to assist you further and resolve the issue as quickly as possible.
Once again, We sincerely apologize for the inconvenience, and we truly appreciate your patience. We are committed to helping you get this sorted, and we'll ensure that our team provides the support you need.
Regards,
Cell C | CW
Thank you for getting in touch.
We're truly sorry to hear about the difficulties you’ve been facing since terminating your contract. We understand how frustrating it must be to be unable to use your own data and experience network issues.
Please be assured that we have escalated this matter to our Support Team, who will be in touch with you directly to assist you further and resolve the issue as quickly as possible.
Once again, We sincerely apologize for the inconvenience, and we truly appreciate your patience. We are committed to helping you get this sorted, and we'll ensure that our team provides the support you need.
Regards,
Cell C | CW
MK
Maggie K's updateReviewer Update
14 Jan 2025, 14:20I bought 1G and its about to expire soon without using , when even I want to use my data I must switch to my other MTN number in order to be connected, likely I've got 2 sim cards on my phone. Let you agent call me asap. I want to port back my number back to my original service provider, You can keep your data because I can even use them.
MK
Maggie K's update14 Jan 2025, 14:20
Reviewer Update
I bought 1G and its about to expire soon without using , when even I want to use my data I must switch to my other MTN number in order to be connected, likely I've got 2 sim cards on my phone. Let you agent call me asap. I want to port back my number back to my original service provider, You can keep your data because I can even use them.
MK
Maggie K's updateReviewer Update
15 Jan 2025, 18:48Another day has passed, still waiting for my query *** to be resolved as per their SMS yesterday the 14th of January 2025 at 13h59 PM. I'm still struggling till today.
MK
Maggie K's update15 Jan 2025, 18:48
Reviewer Update
Another day has passed, still waiting for my query *** to be resolved as per their SMS yesterday the 14th of January 2025 at 13h59 PM. I'm still struggling till today.
MK
Maggie K's updateReviewer Update
16 Jan 2025, 12:24I'm still waiting up now and now I have forfeited my 1G and i regret the day i port my number to them. I will continue to write on this platform until my case is resolved. Service is very bad i must tell you.
MK
Maggie K's update16 Jan 2025, 12:24
Reviewer Update
I'm still waiting up now and now I have forfeited my 1G and i regret the day i port my number to them. I will continue to write on this platform until my case is resolved. Service is very bad i must tell you.
Cell C's replyOfficial
16 Jan 2025, 13:25Dear Maggie Kubeka
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration regarding the forfeited data and unresolved issue. This is not the level of service we aim to provide.
We’ve escalated your case to our support team to prioritize its resolution. Please rest assured that we are working on resolving the matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns. We’ll provide an update shortly.
Regards,
Cell C | TM
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration regarding the forfeited data and unresolved issue. This is not the level of service we aim to provide.
We’ve escalated your case to our support team to prioritize its resolution. Please rest assured that we are working on resolving the matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns. We’ll provide an update shortly.
Regards,
Cell C | TM
Cell C's reply16 Jan 2025, 13:25
Official
Dear Maggie Kubeka
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration regarding the forfeited data and unresolved issue. This is not the level of service we aim to provide.
We’ve escalated your case to our support team to prioritize its resolution. Please rest assured that we are working on resolving the matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns. We’ll provide an update shortly.
Regards,
Cell C | TM
We sincerely apologize for the inconvenience you’ve experienced and understand your frustration regarding the forfeited data and unresolved issue. This is not the level of service we aim to provide.
We’ve escalated your case to our support team to prioritize its resolution. Please rest assured that we are working on resolving the matter as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your patience as we address your concerns. We’ll provide an update shortly.
Regards,
Cell C | TM
MK
Maggie K's updateReviewer Update
16 Jan 2025, 14:50Honestly, I'm tired of these massages and it not any helping at all. Every time when I'm sending a massage you are responding with this massage ( WILL PROVIDE AN UPDATE SHORTLY) and not giving me a solution and this is not acceptable.
MK
Maggie K's update16 Jan 2025, 14:50
Reviewer Update
Honestly, I'm tired of these massages and it not any helping at all. Every time when I'm sending a massage you are responding with this massage ( WILL PROVIDE AN UPDATE SHORTLY) and not giving me a solution and this is not acceptable.
MK
Maggie K's updateReviewer Update
17 Jan 2025, 11:16I've just received an SMS saying that they have tried calling me and I'm not available. Stop lying , I have my phone on my desk and when did you call me.
MK
Maggie K's update17 Jan 2025, 11:16
Reviewer Update
I've just received an SMS saying that they have tried calling me and I'm not available. Stop lying , I have my phone on my desk and when did you call me.
MK
Maggie K's updateReviewer Update
17 Jan 2025, 11:19Should i call you back ?
MK
Maggie K's update17 Jan 2025, 11:19
Reviewer Update
Should i call you back ?
Cell C's replyOfficial
17 Jan 2025, 11:48Dear Maggie Kubeka
We apologize for the inconvenience and frustration caused. We will ensure that our team attempts to contact you again shortly. Please let us know if there is a specific time that would be more convenient for you.
Regards,
Cell C | TM
We apologize for the inconvenience and frustration caused. We will ensure that our team attempts to contact you again shortly. Please let us know if there is a specific time that would be more convenient for you.
Regards,
Cell C | TM
Cell C's reply17 Jan 2025, 11:48
Official
Dear Maggie Kubeka
We apologize for the inconvenience and frustration caused. We will ensure that our team attempts to contact you again shortly. Please let us know if there is a specific time that would be more convenient for you.
Regards,
Cell C | TM
We apologize for the inconvenience and frustration caused. We will ensure that our team attempts to contact you again shortly. Please let us know if there is a specific time that would be more convenient for you.
Regards,
Cell C | TM