CELL C WORST SERVICE EVER!!

Good day, I have been experiencing some difficulties and a VERY POOR SERVICE from your company. At the end of January I had noticed that Cell C did not debit my account and when I had called it was said to me by your consultant that there was a system error. I managed to make an EFT to your account, but unfortunately my account with you guys was already in arrears. this persisted to the month of February resulting in my account being in arrears of over R3000.00. I called your customer care yesterday and I was informed I was in arrears of R1725 which I made an EFT yesterday on 05/03/2021. The consultant that I spoke to yesterday mentioned that the problem was that Cell C had one number from my account number missing. This can not be true because you guys have been debiting from this account for the past four years.

I am in the process of taking out credit and now the bank stated that I am in arrears on my Cell C account which I explained that that is not the case. I spoke to several consultant and informed me again that you guys were experiencing some systems or technical error around Gauteng particularly in Johannesburg. Now it is NOT MY FAULT that I am in arrears with you guys, as it is YOUR technical problem. However, and unfortunately it has affected me TREMENDOUSLY and it needs to be resolved. On Monday 08/03/2021 I spoke to a senior personnel by the name of Sandile Ndlovu who said he is busy typing the letter as we speak and just has to get a letter head, which I will be receiving the letter not later than 12:00. Today is Thursday 11/03/2011 and I'm still waiting. Clearly he is that slow when it comes to typing. Hlengiwe Buthelezi emailed me stating that she is waiting for the legal department to finalize my credit checks. Today I get a call from Nompumelelo Dube telling me that they can not get hold of the legal department that is supposed to draft that letter. I believe all these conversations are recorded if they don't believe me

Now the bank is demanding a letter from Cell C, with all my personal details, stating that the arrears on my account are not my fault but cellc failed to debit my bank account. CELL C HAS TOURNISHED AND DRAGGED MY NAME IN THE MUD INCLUDING MY CREDIT RECORD!!! I've been with cell c since 2016 and this is definitely the last year with them cause clearly they don't value their clients.