Cell C worst service ever!

The worst experience ever! I purchased an online only month to month contract which allows me to cancel 5 days before debit order date. I was immediately debited for the contract and my sim card x 2 delivered(who knows why 2), I contacted the necessary team to do the migration from my existing prepaid number to the contract number, the team then told me I can't use the sim cards that were delivered as they have been RICA'd I need to go to a store and purchase a new sim card which I did, I then phoned the 5th time to try speak to someone who understands what I need which I then got told a query has been logged as the back office needs to do this and it will take 24-48 hours which it has now been 10 days! I have in the interim already been debited for the month but I can't use the contract oh and delivered 2 new sim cards yesterday- again, try get hold of the follow up team and was literally on hold for 30 mins with no one answering! Shocking that when we give a company business they can't do a simple transfer of a number.....