1 reviews | Active since Jan 2021
Cell C Worst Service
Cell C has blocked my phone and cannot answer as to why its blocked. Apparently it was blocked in October 2019 and according to their system I have not used the phone since then which is not true because I have been using the phone since. The phone contract is with Telkom and not Cell so I do not understand why my phone would be blocked by Cell C.
I logged a request to unblock on the 1st of February after it stopped working for a week and when speaking to call center agent, no one could pick up that it was blocked until I went to the Woodmead Cell C store where I was informed it was blocked. A consultant assisted me to send the documents to unblock and an SMS was received that documents were received.
I would call the call center everyday and could not receive any assistance as I was being transferred from pillar to post and people drop the phone on me when I have spent hours trying to speak to people to help.
On the 5th I spoke to Kgomotso Ranagaga who told me that there was nothing she can do so I have to wait for someone to contact me. I advised her that I have been waiting for 5 days already with no contact what so ever. I then spoke to Allen Tsoeu, her manager who then advised that she would look into the matter and then contact me which she did not call me back.
I am very upset right now because my phone is not working and my case has not been assigned to anyone according to the people that I speak. I get told that my case is with the back office and until they update on the system no one can tell me who has been working in the case. The frontline do not have access to see who and what is being done on my case (so I am expected to just sit without a phone that I am still paying for with Telkom by the way) so I must twiddle my thumbs and wait to get assistance.
I need a manger that is higher than a supervisor to contact me and get my phone unblocked as the team leader is unable to contact me as well.
The Cell C contact center is the worse place to contact and get assistance because people drop the phone
Thank you for writing to us.
We have received your review regarding the unlocking of your device.
Our team will be in touch to assist.
^NZ
Thank you for writing to us.
We have received your review regarding the unlocking of your device.
Our team will be in touch to assist.
^NZ
She once again confirmed that my phone was unblack listed. I specifically asked he to hold on while I try the sim card on the phone which I then confirmed that it still does not work. She said to me that I must visit a Cell-C store to get a sim swap because there must be an error with the sim card.
I advised her that my sim card works on other devices but she still insisted that I go to Cell c store to get a swim swap. Today I wend to the same cell c store in Woodmead and told them that I would like to do a swim wasp. To my dismay, the consultant told me that my phone was still blocked and we need to unblock before anything.
We contacted every department that Cell C has but guess what, NO ONE, ABSOLUTELY NO1 COULD HELP WITH ANYTHING. Cell C did what they do best, the transfer you to everyone so that they do not deal with the query.
Cell C store closes at 5 and still no assistance received so I go home to waste hours off my time to call the call center and the consultant DO NOT EVEN HAVE AUDECITY TO LISTEN TO MY QUERY, THEY PUT YOU ON HOLD AND THE DROP THE CALL. When you request to speak to the previous consultant, you get told that we do not know that person so therefore we cannot transfer you.
I spoke to Siphesihle Bulunga who dropped the call while I was talking. I call again and speak to Lili Nododo who advises me that she does not know Siphesihle so she cannot transfer me nor can she transfer me to the team leader and then drops the phone on me again which she also advised me that they do not have a social media department so it could have not been Cell C that called me.
Yet again I have had the worst experience from Cell with their *********** staff who only care about closing the complaint without actually getting the issue resolve as mine is still is not resolved.
The consultant could not care less about the consultant, we waste our time to contact to try and get assistance but it is nowhere to be found. The Team Leaders that promised to call the last haven't till date but that does not matter because they are not the ones that have a blocked phone.
I am disgusted with the disrespect I have received from every single person I have spoken to!!!!!!! I am not told that I have to resend the documents because Theodorah had no right to tell me that my phone has been unblocked because that is not her department that does the unblocking.
I would like ( if that is not too much to ask from Cell c) to be contacted by a manager to get my issue resolve ASAP!!!!!!!!!!!!!!!!!!!!. I am sickened by the service that Cell C has provided and not hoping for a better service but all I want is for my phone to work if that is not too much and stop misleading paying clients and provide the service that I actually pay for.
She once again confirmed that my phone was unblack listed. I specifically asked he to hold on while I try the sim card on the phone which I then confirmed that it still does not work. She said to me that I must visit a Cell-C store to get a sim swap because there must be an error with the sim card.
I advised her that my sim card works on other devices but she still insisted that I go to Cell c store to get a swim swap. Today I wend to the same cell c store in Woodmead and told them that I would like to do a swim wasp. To my dismay, the consultant told me that my phone was still blocked and we need to unblock before anything.
We contacted every department that Cell C has but guess what, NO ONE, ABSOLUTELY NO1 COULD HELP WITH ANYTHING. Cell C did what they do best, the transfer you to everyone so that they do not deal with the query.
Cell C store closes at 5 and still no assistance received so I go home to waste hours off my time to call the call center and the consultant DO NOT EVEN HAVE AUDECITY TO LISTEN TO MY QUERY, THEY PUT YOU ON HOLD AND THE DROP THE CALL. When you request to speak to the previous consultant, you get told that we do not know that person so therefore we cannot transfer you.
I spoke to Siphesihle Bulunga who dropped the call while I was talking. I call again and speak to Lili Nododo who advises me that she does not know Siphesihle so she cannot transfer me nor can she transfer me to the team leader and then drops the phone on me again which she also advised me that they do not have a social media department so it could have not been Cell C that called me.
Yet again I have had the worst experience from Cell with their *********** staff who only care about closing the complaint without actually getting the issue resolve as mine is still is not resolved.
The consultant could not care less about the consultant, we waste our time to contact to try and get assistance but it is nowhere to be found. The Team Leaders that promised to call the last haven't till date but that does not matter because they are not the ones that have a blocked phone.
I am disgusted with the disrespect I have received from every single person I have spoken to!!!!!!! I am not told that I have to resend the documents because Theodorah had no right to tell me that my phone has been unblocked because that is not her department that does the unblocking.
I would like ( if that is not too much to ask from Cell c) to be contacted by a manager to get my issue resolve ASAP!!!!!!!!!!!!!!!!!!!!. I am sickened by the service that Cell C has provided and not hoping for a better service but all I want is for my phone to work if that is not too much and stop misleading paying clients and provide the service that I actually pay for.
We can confirm that the device was un-backlisted as requested.
Please try a different SIM card in the device.
^MM
We can confirm that the device was un-backlisted as requested.
Please try a different SIM card in the device.
^MM
Can I please not be told about other SIM cards working in my device because even when it was blacklisted other SIM cards were working on my device.
The only SIM card I would like to work for MY DEVICE IS MY SIMCARD WHICH IS STILL NOT WORKING EVEN NOW!!!!!!!!!!!!!!!!!
HELL MAN!!!!!!!!!!!Can this simple thing really not be done????????????MY FREAKEN SIM CARD IS STILL NOT WORKING ON MY DEVICE AND IS WORKING ON OTHER DEVICES.
Can I please not be told about other SIM cards working in my device because even when it was blacklisted other SIM cards were working on my device.
The only SIM card I would like to work for MY DEVICE IS MY SIMCARD WHICH IS STILL NOT WORKING EVEN NOW!!!!!!!!!!!!!!!!!
HELL MAN!!!!!!!!!!!Can this simple thing really not be done????????????MY FREAKEN SIM CARD IS STILL NOT WORKING ON MY DEVICE AND IS WORKING ON OTHER DEVICES.