GT
Giselle T

1 reviews | Active since Jul 2013

02 Jun 2023, 09:19

Cell C worst provider

I have been debit with a penalty fee for 1 month then I pay then 1 month is fine and then I get debited with another penalty fee. I was advised in writing that the R70 for April was final payment yet this morning I was deducted twice again. So meaning that even if I pay the R70 I will be charged yet again R140 for this next month and again and again. Each time i am being told that the account is up to date and every month i struggle for days to get this sorted and i get debited in the meantime. There is no funds in my account. I am unemployed and each time you debit my account it charges a fee of R150 which cell c has consted me a total of R1000.00.

0
Replies (3)
Cell C
Cell C's reply02 Jun 2023, 09:47
Official
Good day Giselle Timms

Thank you for reaching out.

Kindly be advised that every time we try to debit your account and the amount is not received , you accumulate a R70 penalty charge.

Regards
NH

Best regards,

GT
Giselle T's update02 Jun 2023, 14:06
Reviewer Update
Debit oder did not clear no funds
Cell C
Cell C's reply02 Jun 2023, 14:22
Official
Once it reverses only then we'll be able to check the amount owing . Right now it shows that we went to debit.

^NH

Best regards,