Cell c worst nightmare

<p>hello peter my name is Londiwe i need some help concerning cell c and their poor service as well as the cell c insurance finrite i bought an IPhone 6 from them last year 2015 october <br />i pay insurance regularly every month and cell c debits their money from my account on a regular monthly basis<br />i however have had several problems with them since the first day i sent my phone in for repairs...My phone fell and the screen was damaged So I took it in for repairs.... i was told I'd get it back after 4 weeks that was in May. I been running up and down to fill in forms which were never submitted to the insurance I then took it upon myself to contact finrite directly it was no problem I emailed the forms myself to claim and had to pay an excess fee of which was not a problem compared to the price i had to pay if i did not have "insurance". It's now end of July I've been contacting cell c to know the whereabouts of my phone I spoke to 3 different consultants who promised to get back to me as soon as they got hold of the technician but up until today no one did get back to me. I wrote to cell c they said my phone was delivered to the the store (Newtown junction) on the 31st of May. Which I was never informed when I went to the store they told me they never received the phone back from the repairs I must wait. I'm disappointed because they sending me back and forth and I still haven't received my phone up until today.</p>