Cell C - Worst network provider in SA!

I called C cell at the beginning of July 2019 to cancel my contract for the following reasons: Worst network service, customer service and inability to assist their customers. Instead of the agent (Magdaline) asking me all of the correct questions i.e. whether I'm cancelling ALL my lines with cell, she tried to retain me as a client by asking why I was cancelling my contract etc. If I have mentioned all the pathetic reason I am cancelling my contract with them, why would I still want to continue paying for the "2" line, which has never been used?! As far as I am concerned is that they are dishonest and deliberately didn't ask whether or not I was cancelling ALL of my lines with them. I've actually only ever used 1 number. I would firstly like to know WHAT R1231 was debited from my account for and demand that it be rectified as this will not end on just hello peter! Cell c has taken their customers for a free ride as they are the WORST network provider and are quick to notify you months in advance about your upgrade, but never that efficient when it comes to providing exceptional service or actually doing the right thing on ones account. Having to deal with their unprofessional and *********** supervisor this morning has just added to my total frustration with them and therefore I will urge consumers to never look at taking a contract out with Cell C. It is by far the worst network provider and I will ensure that this is put on every social media site! they have really ****ed me off for the last time!!