1 reviews | Active since Feb 2022
I have been complaining about cell c poor service for almost a month now. They contact me but nnon of there staff is compitent ennaugh to resolve my complaint. My contract ended and I followed there instructions to cancell. Now they saying that I owe them money yet I paid all installments. I have requested statements of my payments made yet I keep being promised that it would be sent but it never comes. Cell c just keeps saying they investigating then I am handed from consultant to consultant. First I was told I owe a instalment of R318 then when I send proof I am told I owe for the previous month. Then when I send proof. I am told I owe R70 for a declined debit order. They when I query as to why they then trying to debit R318 if I suppositely owe R70 I am told I owe R70 plus installmennt of R318. So I ask for proof of payments and was promised to be sent. Consultant then calls and asks if I received statements but lo annd behold statement never comes even after I confirmed my email aswell as gave and alternative email After this I requested 4 times for my statements and each time I get a reply that it is being investigated. So excuse me if I am getting rude some times with the consultants, but what do you expect. You giving me the run around and costing me more in bank charges then the amounts you request. Yet I refuse to pay for something I do not owe. Stop your debit orders and resolve my complaint effectively not a idiot on the othe end unable to understand what I am saying or complaining about.
Even when the contract was active I did not use data or sim because network connections is always a problem.
I will not stop writing reviews or complaints about cell c untill my query is resolve. So pushing it aside is not going to work. Then a consultant calls and says I
Best regards,
Best regards,
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