aA
aldo A

1 reviews | Active since May 2016

02 Nov 2016, 12:10

CELL C - WORST NETWORK & NO SERVICE - STILL NO MIGRATION TO LOWER DATA BUNDLE reference Numbers ***;B***; ***

<p>Good Day,</p> <p>As per mails, numerous calls from September 2016 etc. I have requested to reduce “Migrate” to a package with 50 Call Minutes and only 50MB Data due to Cell C’s pathetic data coverage and because it is Cell C’s fault, I will not pay Migration fees. Cell C Contract Dept called me for Verification and Confirmation of Migration</p> <p>THIS HAS NOT HAPPENED!!</p> <p>The Consultants promised me it’s through, the Cell C Contracts Dept phoned me and Verified and Confirmed this, but as usual Cell C Fails to execute the instructions and has a total disregard and disrespect to their Clients requirements. I have reference Numbers ********** 048;B ********** 115; ********** 048. ALDO GIORGINO</p>

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Replies (3)
Cell C
Cell C's reply02 Nov 2016, 12:31
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

aA
aldo A's update02 Nov 2016, 12:54
Reviewer Update

EXACTLY THE SAME MESSAGE FROM CELL C OVER AND OVER - THIS MUST BE AN AUTOMATED RESPONSE. THIS IS WHAT CELL C THINKS OF THEIR CLIENTS, FOOLS??.

PLEASE POST A FULL REPLY AND ACTION PLAN ON HELLO PETER SO THAT THE SOUTH AFRICAN PUBLIC CAN SEE CELL C'S TRUE COLOURS

Cell C
Cell C's reply03 Nov 2016, 14:50
Official

As per communication, Theodorah will revert with feedback.

Regards

Cell C | PN