1 reviews | Active since Oct 2019
Cell C worst Network Ever
Poor network cover or no signal at all. Had two Data contracts and most of the time shows " No Internet Connection". In January 2020 went to the Cell C shop at Hartbee****rt Mall to ask for help, they said the sim card is faulty and have to do a Sim swap. Has to wait 3 to 4 hours before switching the modem on and see if it is working, still showing the same. Then they referred my problem to their technical department for investigation. After a week and no feedback went back to the store to find out what is happening, was told that it is a Network problem and it will be fixed in April 2020. They give me a choice, wait till April or cancel my contracts. So I went the Cancel my contracts, way and had to pay an amount to be able to cancel. When taking out the the contracts I signed a agreement between Myself and Cell C. I will pay my monthly subscription and they will provide me with Internet connection. Did honored my part of the agreement by paying my subscription but Cell C failed to provide me with the internet connection, in other words, they didn't honored their side of the contract agreement. Why do I have to pay to cancel a contract that they failed to honor from their side. Apparently, all their contracts that consumers signed is only valet one sided, they don't have to honor the contract from their side and it seems to me that Consumers is misled. Never again will I do business with Cell C again or tell anybody to do so.
Thank you for writing to us regarding your network cancellation.
Apologies for the unpleasant experience, your query has been escalated and one of our Support consultants will contact you to assist.
^TN
Thank you for writing to us regarding your network cancellation.
Apologies for the unpleasant experience, your query has been escalated and one of our Support consultants will contact you to assist.
^TN
We have responded privately regarding your query.
^TN
We have responded privately regarding your query.
^TN
