1 reviews | Active since Aug 2016

24 Sept 2018, 18:35

Cell C - WORST EXPERIENCE EVER -

Cell C call centre agents refuse to give me a direct number for the legal department that has handed an "outstanding debt" to no less that 6 debt collectors. This is against the law. I am trying to settle the amount owing and have the details removed from my credit profile. However each debt collector gives me a different amount and will not assist me in getting the the negative listings removed. Seems to be a Cell C tactic.

0
Replies (4)
Cell C
Cell C's reply25 Sept 2018, 07:57
Official

Good morning Logie

You have come through to the correct platform for assistance. One of our team members will liaise with Legal and assist. Apologies for the poor service you have experienced.

Be assured this will be sorted.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Sept 2018, 15:56
Official

Palesa has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply27 Sept 2018, 09:12
Official

Palesa contacted you and advised that she has escalated the matter to legal to assist with the payment arrangement.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply28 Sept 2018, 14:26
Official

As per communication, you have been contacted and provided with feedback.

Regards

Cell C | PN

Best regards,