Cell C worst ever service

Decide to do a upgrade online the lady offers me a Huawei P40 lite which i specifically tells her im not interested in she goes ahead and still do the upgrade in this regard . Because the Samsung i actually want is out of stock .I go to Cell C N1 city Cape Town explain to one of the employees he helps me get hold of customer service they promise its been cancelled on their side accourding to me everything fine . A week later a device was delivered as someone accepted the delivery at home not knowing about cancelation and stuff(as i always have stuff delivered )that was in the 21st of April first of all i call the courier to turn around and collect that device as i do not want it they say they are gone already immediately i call cell c to book the device for collection as i cancelled the upgrade on the 15/16 of April already this day the lady said yes its cancelled and booked for collection from me on the 28th of April i call collection dept again cause its the 5th working day just to follow up when is this device being collected well to my surprise it was never booked to begin with and also by now they activated this new contract on my number i told them im not paying for this cause now i did my part i was willing to pay maybe the pro rata amount of R 169 but im not going to be responsible for a new month of billing as i did was needed to be done for them to collect their device from me then they said 7 working days from the 28th of April for the courier to collect the device which ment we entering a new month they still sent the data and minutes to the number as according to me this upgrade is cancelled im just waiting for them to collected this device now Cell C is sending me outstanding bills of R540 for something that was to my knowledge cancelled already

The last day for collection was on Friday 7 th of May i phone collection to do follow up as early as 09:15 as they only start at 09:00 to give them enough time to get hold of courier for this device to still be collected the same day spoke to Gift who said they waiting for response from courier company he will phone me back (yip you guessed right ) No one called me back on the 7 th of May so we entering a weekend theres nothing i can do

Yesterday phoned collections again spoke to Mandisa yip same old same old story she followed it up with courier company she will get back to me yet again not the case and the call was made at 10:17

Today called again same old story following up with courier company spoke to Thabileng from collection And dont even say that i can get the recordings of the numerous calls made to them tried that been sent from Pillar to post ref nrs is CCD408503 and other one is *** .That is the only ref nrs i ever got even though multiple calls were made my next step would be to lay a complaint at SA consumer complaint