YB
Yolanda B

1 reviews | Active since Feb 2020

11 Aug 2022, 15:30

CELL C WORST EVER

I am at the end of my patience with Cell C. Since last year December my Cell C Fibre was not working. I logged several calls (have the reference). Getting back from leave early January - still not working. I cancelled immediately and was told that I have to pay another month's connection fee (o and by the way it was still not working), although I paid two months and they could not get my fibre working. I have called and escalated several times, last in April and again I received another ref number with promise that someone will call me to resolve, they just need to investigate the fact that I had no connection. After months of receiving the same answer it is in escalation and someone will call me. Guess what Cell C disconnected my mobile line due to non-payment. Again I called and was asked to resend all my emails and guess what another reference. Phones were connected for two days. I've send mails received calls and no person at this wonderful company can assist me. Also they cannot transfer me or give a number to contact of someone that can assist. I have NEVER received worse services that over the last couple of months!!! My suggestion if you can RUN, Cell C is worthless!!!!! If there is any person that actually works at Cell C to help me resolve this issue I would love you to call me. I am sure as a user of this organisation for many years there must be someone out there to help or advise how I can RUN and get rid of this useless organisation.

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Replies (1)
Cell C
Cell C's reply11 Aug 2022, 15:41
Official
Good day Yolanda

Thank you for contacting us. 

We will follow up with our Fibre Team and revert to you. Please accept our sincerest apologies in this regard. 

^NT